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Student Support Officer

The University of Adelaide
Australia
February 09, 2025
Contact:N/A
Offerd Salary:$71,460 - $78,326
Location:N/A
Working address:N/A
Contract Type:fixed term contracts
Working Time:Full time
Working type:N/A
Ref info:N/A
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(HEO 4) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation will apply.

Multiple full-time secondments/fixed term contracts until 31 December 2025

Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide CBD

About the role

As the Transition Support Adviser, you will play a key role in providing advice, assistance, and information to students and staff, focusing on administrative processes related to the transition to Adelaide University. As a first point of contact for student enquiries, you will ensure the delivery of high-quality service by addressing enquiries and requests related to transition study plans and 2026 enrolment processes.

This position, formally titled Transition Support Adviser, is advertised as Student Support Officer for broader industry recognition and alignment.

Core Responsibilities

  • Act as the first point of contact for students and staff enquiries regarding the transition to Adelaide University.
  • Identify and address customer needs by building effective relationships, offering quality advice and assistance, and referring students to appropriate university support services as needed.
  • Perform a variety of administrative tasks, including liaising with a diverse range of staff across the University to deliver exceptional customer service.
  • Utilise student systems and CRM platforms to access, update, and share accurate information with students and staff.
  • Foster a highly responsive, customer-focused, and performance-driven service culture.

    • Essential Skills and Experience

  • Proven experience delivering high-quality, customer-focused services in fast-paced, multi-channel environments (e.g., phone, email, in-person) and ability to build and maintain positive relationships with diverse stakeholders, including customers and colleagues.
  • Excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
  • Proven experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines, and maintaining accuracy.
  • Proficiency in using CRM systems, databases, and standard office software
  • Flexibility to work across multiple campuses and adapt to new systems, processes and changing priorities in a dynamic environment.
  • Demonstrated teamwork and collaboration skills, contributing to shared goals while taking initiative in individual tasks.

    • The path to Adelaide University

    We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

    About the Student Experience & Administration (SEA) Domain

    The Integration Management Office (IMO) has established functional areas which are referred to as Domains. Each Domain is responsible for executing tasks and producing deliverables that are crucial to the establishment of the new Adelaide University.

    The Student Experience & Administration (SEA) Domain is responsible for ensuring that Adelaide University is equipped with a full range of student services, from enrolment and orientation to student support services and library functions, to completions and graduations.

    Why Join Us?

    This is a unique chance to be part of a historic project, helping to shape the future of Adelaide University and gain career-defining experience. In addition, we offer a wide range of attractive staff benefits. These include salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. If you're ready to make a lasting impact on the future of higher education in Australia, apply now to join our team.

    Express your interest now!

    Applicants are required to upload a cover letter and resume only.

    Please address your cover letter to Bernie Reddy, Recruitment Partner: IMO. For further information about the position or the recruitment process, please contact University of Adelaide HR IMO Team [email protected] using job reference number 515766.

    Applications close: 11:30pm Sunday 9 February 2025

    We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

    Applications will be jointly assessed by both the University of South Australia and the University of Adelaide in the creation of the new Adelaide University.

    Download the Position Description Apply now

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