Student Support Coordinator
Location: East Hartford, CT - East Hartford, CT 06118 · Type: Full
Time
Description
The mission of Goodwin University is to educate a diverse student population
in a dynamic environment that aligns education, commerce, and community. Our
innovative programs of study prepare students for professional careers while
promoting lifelong learning and civic responsibility. As a nurturing
university community, we challenge students, faculty, staff, and
administration to fully realize their highest academic, professional, and
personal potential.
Position Description Summary/Purpose :
Under the direct supervision of the Assistant Dean of Students, the Student
Support Coordinator is a full-time position responsible for managing the daily
operations of the Ann B. Clark Co-op, providing oversight for case management
services and leading student development with interns. This role includes
supporting the university's Laptop Loaner Program, Transitional Housing
Assistance, Student Emergency Relief Fund, and other student affairs
initiatives. The position integrates resource management with direct student
support, creating a seamless approach to addressing student needs and
promoting academic, personal, and professional success. This position supports
retention initiatives by creating a one-stop concept for student support.
Essential Job Functions/Primary Responsibilities :
(The essential functions or duties listed below are intended only as
illustrations of the various types of work that may be performed. The omission
of specific statements of duties does not exclude them from the position if
the work is similar, related or a logical assignment to the position.)
Oversee daily operations of the Co-op, ensuring students, faculty, and
staff receive high-quality support.
Manage inventory, including placing food and supply orders, stocking
items, and adhering to Supporting Wellness at Pantries (SWAP)
guidelines.
Cultivate relationships with partners such as Connecticut Foodshare,
ShopRite, Stop & Shop, and Highland Park Market to secure resources and
donations
Plan and execute events such as the annual Turkey Drive and other outreach
initiatives.
Supervise and mentor Co-op staff, including work-study students and
interns, to ensure efficient and customer-focused operations.
Provide one-on-one case management to assist students with academic,
financial, housing, and personal challenges.
Administer the Laptop Loaner Program, ensuring equitable distribution and
accurate tracking of equipment.
Oversee Transitional Housing Assistance for students experiencing housing
insecurity, including coordination with local housing partners
Manage the Student Emergency Relief Fund by evaluating applications and
ensuring timely distribution of aid.
Collaborate with faculty, staff, and community organizations to connect
students to internal and external resources.
Develop and deliver workshops or programs focused on topics such as
financial literacy, housing stability, and accessing campus resources.
Create innovative strategies to enhance awareness and accessibility of Co-
op and Case Management services.
Maintain accurate records for case management, Co-op usage, and program
outcomes, providing regular reports to the Assistant Dean.
Serve as a liaison between students and other university departments to
resolve barriers to success.
Represent the Co-op and student support at campus and community events,
promoting services and fostering partnerships.
Strengthen collaboration with local organizations to expand the range of
resources available to students.
Actively engage in professional development to stay informed of best
practices in student support services and resource management.
Other Functions :
Performs similar or related work as required, directed or as situation
permits.
Continues professional development and training; keeps current with
trends.
Assists other department staff as needed to promote a team effort.
Knowledge, Ability and Skill :
Demonstrated commitment to developing and fostering best practices and
policies to promote diversity, equity, and inclusion, and build an
environment in which all members of the University community are treated
with respect and dignity.
Strong organizational and operational management skills, with experience
supervising staff or volunteers.
Excellent communication and interpersonal skills, with the ability to work
with diverse populations.
Proven ability to handle sensitive information with professionalism and
confidentiality.
Proficiency in Microsoft Office Suite, virtual engagement platforms and
data management systems.
Knowledge of community resources, housing assistance, and student support
programs.
Qualifications
Minimum Required Qualifications :
Education, Training and Experience:
Masters degree in social work, counseling, higher education, or a related
field (Bachelor's required, Master's preferred).
Minimum of 3 years of experience in case management, student affairs, or
related roles within higher education or nonprofit sectors.
Experience with food pantry operations, SWAP guidelines, or non-profit
resource programs (preferred).
Familiarity with case management software or student information systems
(preferred).
Demonstrated commitment to diversity, equity, and inclusion (preferred).
Special Requirements :
Valid license & insured vehicle
Physical and Mental Requirements :
Work Environment None Under 1/3 1/3 to 2/3 Over 2/3
Outdoor Weather Conditions X
Work with fumes or airborne particles X
Work near moving mechanical parts X
Risk of electrical shock X
Vibration X
Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3
Standing X
Walking X
Sitting X
Talking & Hearing X
Using hands/fingers to handle/feel X
Climbing or balancing X
Bending, pulling, pushing X
Driving X
Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3
Up to 10 pounds X
Up to 25 pounds X
Up to 50 pounds X
Up to 75 pounds X
Up to 100 pounds X
Over 100 pounds X
Vision Requirements:
X Close vision (i.e. clear vision at 20 inches or less)
Distance vision (i.e. clear vision at 20 feet or more)
Color vision (i.e. ability to identify and distinguish colors)
Peripheral vision (i.e. ability to observe an area that can be seen up
and down or
left and right while the eyes are fixed on a given point)
Depth perception (i.e. three-dimensional vision, ability to judge
distances and
spatial relationships)
No special vision requirement
Full-Time Employee Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Pet Insurance
401k employer match
Employee & dependent life insurance
Great tuition benefits for employee, spouse & dependents
PTO program
Flexible work schedules and work from home opportunities
(This job description does not constitute an employment agreement between
the university and employee. It is used as a guide for personnel actions and
is subject to change by the university as the needs of the university and
requirements of the job change.)
