Night Supervisor

Night Supervisor Apply

Night Supervisor Apply

The Post

The Night Supervisor is responsible for supporting the Night Manager in leading and managing the University's overnight operations, ensuring a safe, secure and welcoming environment across the campus and residential estate for staff, students and members of the public. The role has direct supervisory responsibility for Security Officers and provides operational leadership and coordination across overnight accommodation, residence life, cleaning and campus support services.

The post operates on a rota basis covering 12-hour shifts between 6.00pm and 6.00am, three shifts per week. Attendance at daytime training events, University events and operational planning activities will occasionally be required.

Acting as a senior operational presence during the night, the postholder exercises independent judgement in responding to incidents, managing operational priorities, allocating resources and maintaining service continuity when daytime management teams are unavailable.

The role works collaboratively with Accommodation Operations Assistants, Cleaning Services colleagues, Student Services, Estates, external contractors and emergency services to ensure the effective delivery of overnight services. Whilst the role provides operational direction and coordination across multiple service areas, line management responsibility for Accommodation Operations Assistants and other support teams remains with their respective managers.

This role requires a proactive and highly visible presence across campus, with responsibility for incident management, in-the-moment student welfare engagement and signposting, coordination of emergency services, operational decision-making and maintaining service standards throughout overnight operations.

Description of Duties

Leadership and Management

• Support the Night Manager in leading and managing the University's overnight operation across the campus and residential estate
• Provide direct supervision, performance management, recruitment, induction, training and development support for Security Officers, ensuring service standards and operational objectives are achieved
• Deliver shift briefings, operational updates and post-incident debriefs, promoting a culture of professionalism, accountability, customer service and continuous improvement
• Monitor team performance, ensuring overnight teams understand and deliver expected standards of safety, security, customer service and operational effectiveness

Operational Management

• Act as the senior operational lead for overnight campus activities in the absence of the Night Manager
• Coordinate overnight operations involving Security, Accommodation Operations Assistants (AOAs), Cleaning Services and other support teams, ensuring a joined-up approach to service delivery
• Act as the primary operational link between Security, Accommodation Services, Cleaning Services and on-call accommodation managers
• Deploy resources effectively to meet operational priorities, business requirements and service demands across campus and the residential estate
• Oversee the safe and effective operation of accommodation, campus facilities and public spaces during the night
• Maintain a visible operational presence through inspections, patrols and stakeholder engagement, identifying operational risks and implementing appropriate mitigation measures
• Support operational planning and delivery for student arrivals, departures, commercial operations, graduations, open days and other key University events

Incident, Welfare and Emergency Response

• Lead the operational response to overnight incidents including security matters, student conduct issues, first aid, welfare concerns, accommodation emergencies and business continuity events
• Coordinate responses involving Accommodation Services, Estates, Student Services, University management and external emergency services, exercising independent judgement when making operational decisions
• Support safeguarding and welfare interventions involving vulnerable students and campus users
• Ensure incidents, accidents, complaints, near misses and emergencies are effectively managed, accurately documented, investigated where required and escalated appropriately
• Provide detailed handovers, reports and recommendations following significant incidents or operational issues

Service Delivery and Continuous Improvement

• Monitor overnight service standards, addressing areas of concern and supporting the achievement of departmental objectives, operational targets and key performance indicators
• Produce reports relating to incidents, staffing, service performance and operational trends
• Identify and implement opportunities to improve operational effectiveness, customer experience and service delivery
• Contribute to the development, implementation and review of overnight operational procedures, systems and working practices

Please see the Job Description attached for a full description of duties.

Essential Criteria

Qualifications

• Demonstrated qualifications or equivalent experience
• Experience in team leadership roles, preferably in night operations
• Have and maintain an active, full and clean manual U.K. driver’s licence
• Demonstrable knowledge of security, safety or operational management practices
• Experience coordinating teams and services to deliver operational objectives
• Experience managing incidents, emergencies or high-pressure situations

Skills & Attributes

• Strong interpersonal, decision-making and communication skills
• Ability to lead by example and motivate others
• Calm and decisive under pressure
• Attention to detail and commitment to service excellence
• Proactive problem solving and positive attitude
• Ability to supervise, motivate and develop staff to achieve service standards and operational objectives.
• Experience managing incidents, conflict resolution and customer service issues.
• High levels of professionalism, integrity and accountability.

Desirable Criteria

Qualifications

• Experience working in a university or large organisation in a customer-facing role
• First Aid certification
• Security or safety training (local or national)
• Experience in customer service or hospitality environments
• Familiarity with campus or accommodation operations
• Mental Health First Aid and ASIST, or willingness to undertake in-post

Skills & Attributes

• Experience working in a university/campus environment
• Experience engaging with vulnerable individuals and providing information and support
• Experience in emergency response processes or security operations
• Experience producing management reports and recommendations.
• Experience delivering training, coaching or mentoring colleagues

Additional Information

*X2 Positions Available*

Full time
Open ended

The closing date for applications is midnight on Wednesday 14 October 2026.
Interviews are expected to take place on Wednesday 21 October 2026.

There is an expectation that work will be undertaken in the UK.

This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This post may be eligible for sponsorship, depending on candidate circumstances, under SOC code 3582.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

1. Managing self and personal skills
   Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
2. Delivering excellent service
   Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
3. Finding solutions
   Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
4. Embracing change
   Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
5. Using resources effectively
   Identifying and making the most productive use of resources including people, time, information, networks and budgets.
6. Engaging with the wider context
   Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
7. Developing self and others
   Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
8. Working together
   Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
9. Achieving Results
   Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

The University

The University of Stirling is Scottish University of the Year 2027 and UK Sports University of the Year 2027 (Daily Mail University Guide).

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.

The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.

We are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and, in recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 200 institutions in the world for our contribution to meeting the UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver major University-led projects, the National Aquaculture Technology and Innovation Hub and Scotland’s International Environment Centre. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk @stiruni

Available documents

• Night Supervisor - Job Description.docx

Job number

SERV02132

Contract Type

Open Ended

Posting End Date

14-Oct-2026

Location:

Stirling Campus

Salary

Grade6 £31,236 - £37,694 p.a.

Faculty/Service

Commercial Services

The Post

The Night Supervisor is responsible for supporting the Night Manager in leading and managing the University's overnight operations, ensuring a safe, secure and welcoming environment across the campus and residential estate for staff, students and members of the public. The role has direct supervisory responsibility for Security Officers and provides operational leadership and coordination across overnight accommodation, residence life, cleaning and campus support services.

The post operates on a rota basis covering 12-hour shifts between 6.00pm and 6.00am, three shifts per week. Attendance at daytime training events, University events and operational planning activities will occasionally be required.

Acting as a senior operational presence during the night, the postholder exercises independent judgement in responding to incidents, managing operational priorities, allocating resources and maintaining service continuity when daytime management teams are unavailable.

The role works collaboratively with Accommodation Operations Assistants, Cleaning Services colleagues, Student Services, Estates, external contractors and emergency services to ensure the effective delivery of overnight services. Whilst the role provides operational direction and coordination across multiple service areas, line management responsibility for Accommodation Operations Assistants and other support teams remains with their respective managers.

This role requires a proactive and highly visible presence across campus, with responsibility for incident management, in-the-moment student welfare engagement and signposting, coordination of emergency services, operational decision-making and maintaining service standards throughout overnight operations.

Description of Duties

Leadership and Management

• Support the Night Manager in leading and managing the University's overnight operation across the campus and residential estate
• Provide direct supervision, performance management, recruitment, induction, training and development support for Security Officers, ensuring service standards and operational objectives are achieved
• Deliver shift briefings, operational updates and post-incident debriefs, promoting a culture of professionalism, accountability, customer service and continuous improvement
• Monitor team performance, ensuring overnight teams understand and deliver expected standards of safety, security, customer service and operational effectiveness

Operational Management

• Act as the senior operational lead for overnight campus activities in the absence of the Night Manager
• Coordinate overnight operations involving Security, Accommodation Operations Assistants (AOAs), Cleaning Services and other support teams, ensuring a joined-up approach to service delivery
• Act as the primary operational link between Security, Accommodation Services, Cleaning Services and on-call accommodation managers
• Deploy resources effectively to meet operational priorities, business requirements and service demands across campus and the residential estate
• Oversee the safe and effective operation of accommodation, campus facilities and public spaces during the night
• Maintain a visible operational presence through inspections, patrols and stakeholder engagement, identifying operational risks and implementing appropriate mitigation measures
• Support operational planning and delivery for student arrivals, departures, commercial operations, graduations, open days and other key University events

Incident, Welfare and Emergency Response

• Lead the operational response to overnight incidents including security matters, student conduct issues, first aid, welfare concerns, accommodation emergencies and business continuity events
• Coordinate responses involving Accommodation Services, Estates, Student Services, University management and external emergency services, exercising independent judgement when making operational decisions
• Support safeguarding and welfare interventions involving vulnerable students and campus users
• Ensure incidents, accidents, complaints, near misses and emergencies are effectively managed, accurately documented, investigated where required and escalated appropriately
• Provide detailed handovers, reports and recommendations following significant incidents or operational issues

Service Delivery and Continuous Improvement

• Monitor overnight service standards, addressing areas of concern and supporting the achievement of departmental objectives, operational targets and key performance indicators
• Produce reports relating to incidents, staffing, service performance and operational trends
• Identify and implement opportunities to improve operational effectiveness, customer experience and service delivery
• Contribute to the development, implementation and review of overnight operational procedures, systems and working practices

Please see the Job Description attached for a full description of duties.

Essential Criteria

Qualifications

• Demonstrated qualifications or equivalent experience
• Experience in team leadership roles, preferably in night operations
• Have and maintain an active, full and clean manual U.K. driver’s licence
• Demonstrable knowledge of security, safety or operational management practices
• Experience coordinating teams and services to deliver operational objectives
• Experience managing incidents, emergencies or high-pressure situations

Skills & Attributes

• Strong interpersonal, decision-making and communication skills
• Ability to lead by example and motivate others
• Calm and decisive under pressure
• Attention to detail and commitment to service excellence
• Proactive problem solving and positive attitude
• Ability to supervise, motivate and develop staff to achieve service standards and operational objectives.
• Experience managing incidents, conflict resolution and customer service issues.
• High levels of professionalism, integrity and accountability.

Desirable Criteria

Qualifications

• Experience working in a university or large organisation in a customer-facing role
• First Aid certification
• Security or safety training (local or national)
• Experience in customer service or hospitality environments
• Familiarity with campus or accommodation operations
• Mental Health First Aid and ASIST, or willingness to undertake in-post

Skills & Attributes

• Experience working in a university/campus environment
• Experience engaging with vulnerable individuals and providing information and support
• Experience in emergency response processes or security operations
• Experience producing management reports and recommendations.
• Experience delivering training, coaching or mentoring colleagues

Additional Information

*X2 Positions Available*

Full time
Open ended

The closing date for applications is midnight on Wednesday 14 October 2026.
Interviews are expected to take place on Wednesday 21 October 2026.

There is an expectation that work will be undertaken in the UK.

This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This post may be eligible for sponsorship, depending on candidate circumstances, under SOC code 3582.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

1. Managing self and personal skills
   Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
2. Delivering excellent service
   Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
3. Finding solutions
   Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
4. Embracing change
   Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
5. Using resources effectively
   Identifying and making the most productive use of resources including people, time, information, networks and budgets.
6. Engaging with the wider context
   Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
7. Developing self and others
   Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
8. Working together
   Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
9. Achieving Results
   Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

The University

The University of Stirling is Scottish University of the Year 2027 and UK Sports University of the Year 2027 (Daily Mail University Guide).

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.

The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.

We are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and, in recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 200 institutions in the world for our contribution to meeting the UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver major University-led projects, the National Aquaculture Technology and Innovation Hub and Scotland’s International Environment Centre. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk @stiruni

Available documents

• Night Supervisor - Job Description.docx

Back To Job List Email a friend Print Apply