Web Support Specialist- AZ- Communications

Job Details Description

Summary

Midwestern University is in search of a skilled Web Support Specialist to join its dynamic Communications team. The Web Support Specialist reports directly to Web Content Manager and is responsible for monitoring and maintaining MWU's web presence, ensuring websites are up to date, accessible, and comply with MWU brand and style guidelines. The Web Support Specialist will use their technical skills to build webpages, manage digital assets, and serve as the point of contact for CMS users.

Essential Duties and Responsibilities

Website Maintenance:

Build webpages and manage digital assets (images, videos, documents).

Support content updates on multiple websites.

On-call support to content publishing.

Ensure content contributions and media usage are consistent with branding and style guide.

Serve as a point of contact for CMS users and help with user error or resolve technical issues.

Support vendor updates to the system.

Special Project: Support content migration, functional QA testing, and related implementation needs for current website redesign and deployment.

End User Training:

Responsible for setting up, assigning appropriate permissions, and maintaining user accounts.

Provide both onboarding and ongoing training for end users to be successful in the CMS (one-on-one training and scheduled monthly or quarterly group training). Manage Web Community meetings and communications.

Educate users on web accessibility standards and the importance of following these guidelines in their content creation (e.g. use of headers, including image alt tags, etc.) working towards Section 508 compliance.

Create training guides (defined by clarity and simplicity) and supporting materials (e.g. videos).

Provide training for end users to be successful in the catalog software.

Product Maintenance:

Serve as an expert in assigned digital products.

Support product maintenance of these digital products.

Support product lifecycle and feature evolutions.

Annual Deliverables:

Academic course catalogs.

Provide updated training guides and materials for assigned products.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree required, preferably in Computer Science, Information Technology, Web Design or related field with 2-4 years of web support, web design/development or related experience required. Must have the ability to develop and maintain positive relationships with a variety of constituents. Proven ability to work well under pressure, manage multiple priorities and successfully meet deadlines. Must be highly organized.

Computer Skills

Proficiency in MS Office (Word, Excel, Access, and Outlook), required. Experience working with content management systems; Drupal preferred.

Language Skills

Intermediate skills: Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to routinely lift 20 lbs.; vision correctable to 20/20 in one eye, hearing correctable to normal, ability to tolerate prolonged sitting; ability to stoop, stand, use of fingers, hands and arms; ability to tolerate repeated routine tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts

Qualifications Skills Behaviors

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Motivations

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Education

Required

Bachelors or better in Computer Science or related field.

Experience

Required

2-4 years of web support, web design/development or related experience required

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)