2 x Full-time, Continuing position
Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, and hybrid ways of working
About You As the VE Senior Services Officer (Apprentice & Trainee Support), you will be dedicated to delivering exceptional customer service by actively engaging with apprentices, employers, and stakeholders. With a strong focus on customer service excellence, you will collaborate with internal and external stakeholders, including apprentices, trainees, employers, and staff of the wider University, to understand their needs and facilitate a smooth onboarding and enrolment process.
This role involves travel across Melbourne and regional Victoria to provide on-site enrolment support to apprentices and trainees, and to establish employer relationships. You will be responsible for providing a seamless onboarding process and authoritative information and guidance to bring about a positive student and employer experience.
To be successful in this position, you will have as a minimum:
Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.
Demonstrated experience in providing high quality customer service to internal and external stakeholders and experience managing complex queries in a fast-paced, large-scale environment.
High level communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
Must hold a current full Victorian driver licence.
About the College
The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice-Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
lead in practice-based learning
empower learners for the future of work
engage industry and community at scale
grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Seda Abanilla via email [email protected].
Position Description: VE Senior Services Officer
#LI-Hybrid
Applications Close:12 May 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.