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Transition Support Advisers (HEO 4)

University of South Australia
Australia
February 09, 2025
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:fixed term contracts
Working Time:Full time
Working type:N/A
Ref info:N/A
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  • Open to Australian Aboriginal Peoples and UniSA staff

  • Multiple full-time fixed term contracts until 31 December 2025
  • Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide CBD

    • About the role

    As the Transition Support Adviser, you will play a key role in providing advice, assistance, and information to students and staff, focusing on administrative processes related to the transition to Adelaide University. As a first point of contact for student enquiries, you will ensure the delivery of high-quality service by addressing enquiries and requests related to transition study plans and 2026 enrolment processes.

    This position, formally titled Transition Support Adviser, is advertised externally via the University of Adelaide as Student Support Officer for broader industry recognition and alignment.

    Core Responsibilities

  • Act as the first point of contact for students and staff enquiries regarding the transition to Adelaide University.
  • Identify and address customer needs by building effective relationships, offering quality advice and assistance, and referring students to appropriate university support services as needed.
  • Perform a variety of administrative tasks, including liaising with a diverse range of staff across the University to deliver exceptional customer service.
  • Utilise student systems and CRM platforms to access, update, and share accurate information with students and staff.
  • Foster a highly responsive, customer-focused, and performance-driven service culture.

    • Essential Skills and Experience

  • Proven experience delivering high-quality, customer-focused services in fast-paced, multi-channel environments (e.g., phone, email, in-person) and ability to build and maintain positive relationships with diverse stakeholders, including customers and colleagues.
  • Excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
  • Proven experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines, and maintaining accuracy.
  • Proficiency in using CRM systems, databases, and standard office software.
  • Flexibility to work across multiple campuses and adapt to new systems, processes and changing priorities in a dynamic environment.
  • Demonstrated teamwork and collaboration skills, contributing to shared goals while taking initiative in individual tasks.

    • About the Student Experience & Administration (SEA) Domain

    The Integration Management Office (IMO) has established functional areas which are referred to as Domains. Each Domain is responsible for executing tasks and producing deliverables that are crucial to the establishment of the new Adelaide University.

    The Student Experience & Administration (SEA) Domain is responsible for ensuring that Adelaide University is equipped with a full range of student services, from enrolment and orientation to student support services and library functions, to completions and graduations.

    Apply Now!

    Applicants are required to upload a cover letter and resume only.

    Please address your cover letter to Jessica Frisari, Recruitment Partner: IMO. For further information about the position or the recruitment process, please contact Jessica via email at [email protected]. If you require assistance submitting your application, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6943.

    Applications close: 11:30pm Sunday 09 February 2025

    To be eligible to apply for internal positions, you must either identify as an Australian Aboriginal Person, or be a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of the appointment.

    Please note that this position is being advertised externally via the University of Adelaide and applications will be jointly assessed by both the University of South Australia and the University of Adelaide in the creation of the new Adelaide University.

    #LI-DNI #S-DNI

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    How to apply:

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    • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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