Transition Study Plan Officers (HEO 5)

University of South Australia
February 09, 2025
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:fixed term contracts
Working Time:Full time
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  • Open to Australian Aboriginal Peoples and UniSA staff

  • Multiple full-time secondments/fixed term contracts until 31 December 2025
  • Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide CBD
  • About the role

    You will be responsible for sourcing and interpreting transition program and course information, developing and editing complex transition study plans, and identifying, investigating and escalating study plan issues related to the transition to Adelaide University. You will work closely with Transition Support Advisors to resolve problems and collaborate with colleagues in the Integration Management Office and across the foundation institutions. Your role is vital in ensuring high-quality service by delivering accurate study plans to all transitioning students.

    Core Responsibilities

  • Review and ensure the accuracy of study plans, aligning them with student transition principles and schedules.
  • Utilise existing student systems and CRM platforms to complete transition study plans across both foundation institutions to complete transition study plans.
  • Identify, investigate and resolve complex issues and escalating transition study plan or data related issues as needed for prompt resolution.
  • Develop complex transition study plans for students enrolled in multiple programs or other unique scenarios while monitoring responses to study plan inquiries.
  • Support Transition Support Advisers with study plan corrections or edits.
  • Foster a highly responsive, customer-focused, and performance-driven service culture while adhering to transition principles, multi-campus operations, and team collaboration.
  • Essential Skills and Experience

  • Proven experience delivering high-quality, customer-focused services in a fast-paced, multi-channel environment (e.g., phone, email, in-person).
  • Excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
  • Proven experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines, and maintaining accuracy.
  • Demonstrated ability to build and maintain positive relationships with stakeholders, including customers and colleagues.
  • Proficiency in using CRM systems, databases, and standard office software, with flexibility to adapt to new systems and changing priorities.
  • Ability to work effectively as part of a team, contributing to shared goals while taking initiative in individual tasks.
  • Demonstrated experience in developing study plans for students within a higher education setting and in supporting students through program transitions is highly desirable.
  • About the Student Experience & Administration (SEA) Domain

    The Integration Management Office (IMO) has established functional areas which are referred to as Domains. Each Domain is responsible for executing tasks and producing deliverables that are crucial to the establishment of the new Adelaide University.

    The Student Experience & Administration (SEA) Domain is responsible for ensuring that Adelaide University is equipped with a full range of student services, from enrolment and orientation to student support services and library functions, to completions and graduations.

    Express your interest now!

    Applicants are required to upload a cover letter and resume only.

    Please address your cover letter to Jessica Frisari, Recruitment Partner: IMO. For further information about the position or the recruitment process, please contact Jessica via email at [email protected]. If you require assistance submitting your application, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6939.

    Applications close: 11:30pm Sunday 09 February 2025

    To be eligible to apply for internal positions, you must either identify as an Australian Aboriginal Person, or be a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of the appointment.

    Please note that this position is being advertised externally via the University of Adelaide and applications will be jointly assessed in the creation of the new Adelaide University.

    #LI-DNI #S-DNI

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