Training Program Specialist

Training Program Specialist

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Please see Special Instructions for more details.

Please attach a Cover Letter, resume/CV, and contact information for three (3) professional references.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Posting Details

Posting Information

Posting Number	PG194952EP
Internal Recruitment	No
Working Title	Training Program Specialist
Anticipated Hiring Range	Commensurate with Experience ($70,735–$78,000)
Work Schedule	Monday–Friday, 8:00 a.m.–5:00 p.m
Job Location	Raleigh, NC or Ames, IA
Department	Dairy Records Processing
About the Department	Dairy Records Management Systems (DRMS) is a trusted dairy information and decision tools provider, serving producers and consultants across the U.S. for over 65 years. As a non-profit connected to North Carolina State University and Iowa State University, DRMS delivers research-backed software, standardized data, and practical tools that help dairy professionals make informed, faster herd decisions. From the proven Dart platform to mobile tools like PocketDairy and cloud-based analytics with HerdHQ, DRMS bridges science and daily dairy life. Through deep collaboration with DHIA service affiliates, partners, and universities — and backed by exceptional, responsive customer support — DRMS empowers informed decision-making for every herd, every day.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	As the Training Program Specialist, you will build and expand Dairy Records Management Systems’ (DRMS, www.drms.org) customer education program, helping producers, Dairy Herd Improvement Association (DHIA) service affiliates, and consultants adopt and effectively use DRMS tools. You will develop standardized onboarding, scalable learning resources, and a Train-the-Trainer certification model to create consistent, repeatable training that can reach customers across the organization’s network. In this role, you will lead key training initiatives, deliver hands-on instruction, and equip internal teams and affiliates with the tools, content, and frameworks they need to provide high-quality education and support continued customer success. Primary responsibilities: Training Strategy & System Development Design and implement DRMS’s training strategy across producers, DHIA service affiliates, and consultants. Build a scalable training system, including onboarding frameworks, certification programs, and learning infrastructure (e.g., LMS). Develop a structured Train-the-Trainer certification model with defined learning paths and competency standards. Curriculum Development & Content Creation Lead development of structured training materials, including video, written guides, modules, and assessments. Translate complex software functionality into clear, role-based instruction aligned with how users learn and apply DRMS tools in real-world settings. Partner with Support, Marketing, and subject matter experts to incorporate field knowledge and product expertise into training content while aligning with DRMS messaging and communications. Program Delivery & Field Engagement Lead execution of training initiatives, including onboarding programs, product rollouts, and key education efforts tied to DRMS tools. Deliver training across formats (in-person, virtual meetings, and digital) to support user adoption and effective system use. Plan and participate in training events and sessions, including scheduling, logistics, materials, and participant experience. Program Evaluation, Metrics & Reporting Track training participation, engagement, and certification progress using key performance indicators (KPIs) for product adoption and user competency. Analyze training effectiveness using performance data, such as adoption rates, certification completion, and support patterns. Provide regular reporting and insights to leadership on program performance and opportunities for improvement. In this role, you will have the opportunity to shape how Dairy Records Management Systems educates and supports its customers by creating resources, delivering training, and equipping others to provide consistent, high-quality education across the DRMS network. If you enjoy developing engaging learning experiences, building scalable training programs, and helping people use technology effectively, we welcome you to apply. The work location for this position will be either Raleigh, NC, or Ames, IA.
Other Responsibilities	Approximately 25% domestic travel for field visits, training delivery, and industry engagement.

Qualifications

Minimum Education and Experience	Bachelor’s degree in Agriculture, Education, Animal Science, Agricultural Technology, Communications, or a related field; or an equivalent combination of education and relevant experience
Other Required Qualifications	Demonstrated experience developing structured training programs for software or technical products Experience building scalable training systems (e.g., LMS platforms, certification programs, or user enablement initiatives) Experience delivering training to diverse audiences using multiple formats (in-person, virtual, and digital) Proven ability to translate complex technical concepts into clear, practical, user-focused instruction Demonstrated ability to work collaboratively across teams with a positive, solutions-oriented mindset and openness to feedback, adapting effectively based on input from others
Preferred Qualifications	Background training large, distributed user groups across multiple roles or regions. Experience supporting software adoption and consistent use of technology tools. Familiarity with evaluating training effectiveness and analyzing performance metrics. Advanced degree or formal training in education, instructional design, or adult learning methodologies. Background in the dairy industry.
Required License(s) or Certification(s)	n/a
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	10/16/2026
Anticipated Close Date	10/30/2026; if posting is still active we are accepting and reviewing applications.
Special Instructions to Applicants	Please attach a Cover Letter, resume/CV, and contact information for three (3) professional references. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

Position Number	00112378
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	110705 - Dairy Records Processing
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected]. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity?
   • NCSU Website
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • HERC
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Professional Organization
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other
2. If you learned about this vacancy from "other source" or "other website", please provide the source.

   (Open Ended Question)

3. * Do you, or will you, meet the minimum education and experience listed by the time of hire?
   • Yes
   • No
4. * Briefly, please describe your experience developing structured training programs for software or technical products.

   (Open Ended Question)

5. * Briefly please describe your background in the dairy industry.

   (Open Ended Question)

Application Materials Required

Required Documents

1. Cover Letter
2. Contact Information for References
3. Resume/CV

Optional Documents