CSU Careers CSU
CSUN strives to be a destination workplace, where everyone understands that
they belong to a community that is vital in advancing student success and
providing exemplary service to all stakeholders. We foster an environment of
success, both for our students and our employees. We have a relentless passion
for celebrating diversity, equity, and inclusion as well as being an employer
of choice. You will also have the opportunity to realize your own personal
goals and be recognized for the work you do, and enjoy the unique value the
CSUN community can offer. If this sounds like you, you've come to the right
place. Learn more: https: // www. csun.edu/about-csun.
Major Duties
Under the general supervision of the Director of Marketing and Communications,
the Ticketing & Sales Operations
Administrator, the Ticket Office Supervisor, and the Senior Lead, the Ticket
Office Lead provides day-to-day administrative and customer service support
for Ticket Office operations. The incumbent assists the Ticket Office
Supervisor with administrative ticket office operations, including opening and
closing the Ticket Office, and assisting with event support at the Great Hall,
Plaza del Sol Performance Hall, and Experimental Theatre at The Soraya.
Assists in carrying out all regular ticket office duties, including but
not limited to selling tickets, printing tickets, and answering patron
questions.
Assists in processing school groups and general group orders, including
contacting group organizers for information or payment.
Processes established promotional codes and assists the Ticket Office
Supervisor with ticket exchanges, complimentary ticket assignments, and
other routine ticketing requests.
Assists with processing complimentary tickets for events, provides support
to Soraya event management teams, and works with the Front-of-House
department to ensure the highest quality of customer service is provided
to patrons.
Performs routine checks of Ticket Office equipment, including computers,
payment devices, and printers, and reports equipment issues and works with
Ticket Office Supervisor and other staff members to coordinate service
repairs.
Performs other duties as assigned.
NOTE: To view the full position description, including all of the required
qualifications, copy and paste this link into your browser:
https: // mycsun.box.com/s/ghfmfe8i3ovukoe2nxdre8azzf2ok2lh
Qualifications
Equivalent to three years of full-time, general office clerical work that
has provided the applicant with the knowledge and abilities listed.
Equivalent to full-time college or university education/vocational school
training in business or job-related field may be substituted for up to two
years of the required experience on a year-for-year basis.
Experience in administrative work providing audience or patron services,
providing performing arts support functions, or in a theatre-related
setting preferred
Ticket Office experience and Current Red Cross certification in CPR and
First Aid are preferred.
Knowledge, Skills, & Abilities
Demonstrated ability to perform ticket office operations, including
opening and closing procedures, ticket sales, ticket printing, patron
assistance, promotional code processing, exchanges, complimentary ticket
assignments, and routine ticketing requests with accuracy and
professionalism.
Strong customer service, communication, and organizational skills, with
the ability to assist group organizers, process school and general group
orders, support staff training, and provide clear guidance to Customer
Service Worker – Ticket Office Pooled workers.
Ability to provide effective event ticketing support across multiple
venues, process complimentary tickets, assist event teams, and collaborate
with Front-of-House staff to deliver high-quality customer service to
patrons.
Working knowledge of ticket office equipment and inventory practices,
including the ability to perform routine equipment checks, report issues,
assist with service coordination, and maintain accurate equipment records
and schedules.
Pay, Benefits, & Work Schedule
Classification: 1032 / Administrative Support Assistant / 2
The anticipated HIRING RANGE is $21.40 – $23.16 per hour, dependent on
qualifications and experience. The salary range for this classification
is: $20.57 - $29.38 per hour.
This is a Temporary position; end date to be determined.
The individual hired for this role will physically work on-campus in
Northridge. This is not a telecommute position.
General Information
Applications are currently being accepted to establish a Ticket Office
Lead POOL. Applications for these on-call positions will be accepted on a
continuing basis through June 30, 2027 or until an adequate amount of
applications have been received.
This position is sensitive as designated by the CSU.
A background check (including a criminal records check) must be
completed satisfactorily. Failure to satisfactorily complete the
background check may affect the application status of applicants or the
continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter'
under the California Child Abuse and Neglect Reporting Act and is required
to comply with the requirements outlined in CSU Executive Order 1083 as a
condition of employment.
Per the California State University (CSU) Out-of-State Employment
Policy, the CSU is a state entity whose business operations reside within
the State of California and prohibits hiring employees to perform CSU-
related work outside of California.
Please note: California State University, Northridge (CSUN) is not
currently sponsoring staff or management positions for H-1B employment
visas. Applicants must be authorized to work for any employer in the
United States.
Education Code 89521 Requirements: Applicants will be required to disclose
whether they have received a final administrative decision or final
judicial decision determining that they have committed sexual harassment
within the last 7 years only after a determination is made that they meet
the minimum qualifications for the position, and before an offer of
employment is extended. Applicants who reach the final stages of the
application process must also sign a release form that authorizes the
release of information by the applicant's current and/or former employers
to the CSU concerning any substantiated allegations of misconduct.
Candidates should apply by completing the CSUN online application. To
apply and for more detailed information on the application and hiring
process, please visit this link: www. csun.edu/careers
The CSU recommends that faculty, staff, and students who are accessing
campus facilities at any university location be immunized against SARS-
CoV-2, the virus that causes COVID-19, and that all individuals who access
any in-person program or activity (on- or off-campus) operated or
controlled by the University follow COVID-19 vaccine recommendations
adopted by the U.S. Centers for Disease Control and Prevention (CDC) and
the California Department of Public Health (CDPH) applicable to their
age, medical condition, and other relevant indications and comply with
other safety measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination based on
Age, Disability (physical or mental), Gender, Gender Identity (including
Nonbinary or Transgender), Gender Expression, Genetic Information, Marital
Status, Medical Condition, Nationality, Pregnancy or related conditions, Race
or Ethnicity (including color, caste, or ancestry), Religion or Religious
Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual
Orientation, and Veteran or Military Status. Our nondiscrimination policy is
outlined in the Interim CSU Nondiscrimination Policy. Reasonable
accommodations will be provided for applicants with disabilities who self-
disclose by contacting Talent Acquisition at 818-677-2101.
Work with purpose at the CSU.
Your career can change lives, communities, and futures. Watch why CSU is more
than a job: https: // www. youtube.com/watch?v=2VXk4PPlSl4
