Ticket Office Assistant

Ticket Office Assistant

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Posting Details

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Position Information

Posting Number:	20260319V
Position Title:	Ticket Office Assistant
Posting Type	Student
Hours/week:	10
Eligibility:	Work study preferred but open to all students
Semester	2026-2027 Academic Year
Location
Detailed Work Schedule	Weeknight and weekend athletic events.
Number of positions:	12
Department:	728-Athl - Ticket Office
Contact Name:	Eryn Schultz
Contact Phone/Extension:	[email protected]

Position Summary Information

Job Description Summary:	In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics. Answer customer inquiries and process ticket sales via walk-up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations. Perform other tasks as assigned by the Ticket Office staff.
Requirements:	Experience in an in-person customer service position. Familiarity with MS Office applications (Word/Excel). Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail. Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. Must be able to multi-task and work in a fast-paced environment. Must be able to work weeknights and weekends as needed for events, including working all home football games. Must have reliable transportation to and from athletic events.
Additional Information:	Athletic ticketed sports throughout the 2026- 2027 seasons include: Football, Volleyball, Women’s and Men’s Basketball, and Men’s and Women’s Lacrosse.1-2 years customer service experience preferred but not required.Please attach a resume, cover letter and a copy of your VU Class Schedule.
Physical Demands Summary:	Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements
Wage Rate:	$11.25

Posting Detail Information

Closing Date (11:59pm ET):
Open Until Filled	Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * What is your availability? (days and times)

   (Open Ended Question)

4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

5. * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
   • Yes
   • No

Optional Applicant Documents:

Required Documents Optional Documents

1. Cover Letter / Letter of Interest
2. Other Document
3. Resume / Curriculum Vitae