Temporary Enrollment Management Analyst - Financial Aid
Location: Waco, TX, United States · Reference: 20485
A humble college founded before Texas was a state, Baylor now stands as one of
the premier institutions of higher education in the world. Baylor has
continued to invest in research and doctoral education, both solidifying and
elevating its unique status as a preeminent Christian research university.
Baylor is among 187 R1 institutions, just 52 of which are private
universities.
Since 2011, Baylor has been named as one of the nation's “Great Colleges to
Work For”. Great Colleges to Work For® is one of the country's largest and
most respected workplace recognition programs. Each year, Great Colleges
recognizes the colleges and universities that get top employee ratings
regarding workplace practices and policies across 10 areas. This recognition
is based on faculty and staff responses to a related annual survey. The
survey, conducted by ModernThink, is a way for colleges and universities to
gain a deeper understanding of how their employees experience and view various
aspects of the institution. This continued recognition further affirms Baylor
as a rewarding place to build a career.
What We are Looking For
This position will support the mission and vision of Baylor University by
supporting the administration of financial aid. The Temporary Enrollment
Management Analyst in Financial Aid will maintain a customer service focus
with a commitment to timely, accurate aid administration to best support the
student experience, cross-functional teamwork, and compliance.
A bachelor's degree and less than one year of relevant experience are
required. Two years of relevant experience is preferred.
Additional education or experience will be considered in lieu of one another.
The successful candidate will exhibit the following skills, abilities and
other characteristics:
Ability to maintain a high level of accuracy, professionalism, and
customer service focus
Commitment to active listening and effective communication
Accurately estimate timelines and meet deadlines
Ability to work independently, collaboratively, and thrive in a fast-paced
environment
Analytical and critical thinking skills to review work and proactively act
on error resolution
Curious learner driven to grow in and understand more about Financial Aid,
Higher Education, and development of skills
Ability to troubleshoot and resolve simple to intermediate system issues
Good interpersonal skills with the ability to effectively communicate, a
resolution of financial aid topics to students and Student Financial
Services teams
Ability to develop and maintain an intermediate knowledge of various
aspects of financial aid policies, system processes, and government
regulations to support and assist with recommending efficiencies,
monitoring reports, exercising the preliminary steps of professional
judgment review, and ensuring successful completion of assigned projects
Ability to stay up to date on regulatory and institutional changes,
pivoting and communicating as necessary, to ensure compliance and a
positive experience for our students, as well as internal partners
Financial Aid and Higher Education experience
Intermediate Excel skills and experience with reporting and data analysis
Banner, Federal Student Aid, COD, NSLDS, and other related platform skills
Strong working knowledge of industry policies and regulations
A hybrid work arrangement will be considered on a case-by-case basis.
This role is temporary in nature.
Applicants must be authorized to work full-time in the United States.
What You Will Do
Support aid administration to all student populations including
undergraduate, graduate, seminary, law, and student-athletes
Administers aid for federal, state, university, and private financial aid
programs
Understand Financial Aid, Student Accounts, and Admissions timelines, work
performed, and how it impacts cross-functional teams, compliance, and
student experience
Review supporting Financial Aid documentation
Use professional analysis and judgement to determine aid eligibility
Understand and utilize Financial Aid systems, processes, and setup
Manually award, package, and re-package financial aid in accordance with
policy, procedure, and compliance
Analyze, audit, and proactively resolve errors
Report areas of responsibility details to supervisor
Research, analyze, troubleshoot, and respond to requests from team
members, campus partners, students, and families to support customer
service and student experience
Serve teammates, campus partners, students, families, with a commitment to
active listening and effective communication
Support tasks, projects, and attend trainings through the Division of
Enrollment Management as directed
Learn and maintain a thorough knowledge of federal, state, NCAA, and
university regulations, policies, and procedures to ensure compliance
Maintain written procedures
Perform all other duties as assigned to support Baylor's mission
Ability to comply with University policies
Maintain regular and punctual attendance
What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive
benefits package that includes medical, dental, and vision insurance, generous
time off, tuition remission, and outstanding automatic retirement
contributions. Baylor has a comprehensive benefits plan that supports you and
your family's wellbeing and allows you to be a part of the life of a vibrant
and active college campus. To learn more, go to Baylor Benefits & Advantages.
Explore & Engage
Learn more about Baylor and our strategic vision, Baylor in Deeds. Also,
explore our great hometown of Waco and the many opportunities to engage
locally. If you are new to Central Texas, This is Waco!
