Deadline
Mar 04, 2027
Closing in 136 days
Location
N/A
United States
Employment
None
Full time
Reference
N/A
Posted
Sep 08, 2026
About the role
Telemarketing Supervisor
Lead, manage, and mentor a team of TMK to achieve individual and team
KPIs.
Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations
to ensure alignment and drive improvement.
Provide training, coaching, and guidance to develop the skills and
capabilities of team members.
Review each team member's performance to identify opportunities for growth
and improvement (call, WA quality, script, etc)
Address team issues and provide support.
Handle performance improvement initiatives when necessary, ensuring team
members meet 95-120% of their targets consistently.
Ensure the accuracy and quality day-to day and results of TMK member
Develop and implement effective performance objectives; time, tools,
skills, and flow
Collaborate with marketing and sales teams to align funnel process
efficiently with overall business strategies and healthy COA.
Regularly analyze metrics and KPIs, preparing insights and actionable
reports for senior management.
Stay updated on market trends, competitor activities, and new lead
generation / process technologies to drive innovation.
Collaborate closely with the marketing and sales team to facilitate
seamless handovers of qualified lead , appointment, and shows.
Customer Relationship Management
Build and maintain long-term customer relationships.
Address customer inquiries and complaints.
Ensure customer satisfaction.
Bachelor's degree in marketing, Business Management, or a related field
At least 3+ years of work experience as a Telemarketing Manager/
Supervisor/ Lead Telesales Manager , or a similar role in the Tele/Sales
department
Familiarity with the latest industry trends and developments
5 days a week job, Willing to work on shift with Saturday/ Sunday working
day.
Excellent verbal and written communication & presentation skills.
Strong leadership, motivation, and coaching abilities.
Understanding of sales processes and techniques.
Ability to analyze data and identify trends.
Ability to address challenges and find solutions.
Ability to manage time and prioritize tasks effectively.
Ability to handle customer inquiries and complaints professionally.
Familiarity with Microsoft Office tools, CRM, and other Telemarketing
support tools
Understanding of the industry and target market.
Location: Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Indonesia · Reference: 2944
Job Descriptions:
We are looking for an adaptive Telemarketing Supervisor to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Agent. Besides, you should also be able to assist with the development and implementation of effective funnel performance strategies.
Responsibilites:
1. Leadership & Team Management
2. Strategy Development & Execution
3. Cross-Departmental Collaboration
Minimum Qualifications:
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.
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