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Central Queensland University
Management/Leadership

Technology and Services Support Assistant

Central Queensland University · Australia
Deadline
Nov 10, 2024
Expired
Location
N/A
Australia
Employment
Other
Full time
Reference
N/A
Posted Oct 26, 2024
Offered salary$85,571 to $90,384

About the role

Technology and Services Support Assistant

Apply now »

Date: 24 Oct 2024

Job Location: Rockhampton, QLD, AU

Company: Central Queensland University

About this Opportunity
  • Continuing, Full Time
  • Digital Services Directorate
  • CQUniversity Rockhampton
  • Higher Education Worker Level 4
  • Total Remuneration $85,571 to $90,384 pa (including salary of 72,309 to $76,376 plus 17% superannuation and leave loading)

    • Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

    Working at CQUniversity

    Do you have a natural skill and ability with technology and enjoy using your expertise to resolve or diagnose problems for clients? Are you customer focused and always looking to provide a great customer experience? The Digital Services Directorate is seeking a motivated professional to assist our clients, creating excellent outcomes.

    Your day will involve answering the phone, face-to-face, and electronic requests. You will use your resourcefulness and analytical skills to diagnose problems and provide support. Working across various systems including learning and teaching software support, enterprise system software through to facilities/building maintenance and bookings systems to safety incidents and recording. You will be provided with a structured training plan and daily guidance from a team of technology professionals.

    If you're ready to enhance the customer experience at CQUniversity and contribute to a dynamic team, we want to hear from you!

    Be Rewarded
  • 6 weeks annual leave
  • Generous carers and parental leave
  • 17% superannuation (with a choice of joining an award-winning superfund
  • Flexible and inclusive work / life balance
  • Fantastic staff professional / career development opportunities
  • Access to an Employee Assistance Program
    • Position Requirements
  • Customer service experience, either face-to-face or online.
  • Customer focus and a can-do attitude.
  • Proficiency in the operation of computer applications and the ability to learn new systems efficiently and effectively.
  • Knowledge and experience in office productivity software, communication/collaboration software, operating systems used within the University sector, including Microsoft and Mac and/or connectivity including wireless and authentication.
  • A demonstrated ability to work collaboratively in a team and autonomously.
  • Experience using a structured problem-solving methodology to resolve customer problems.
    • Position Description

    For further information about this position, please refer to the Position Description.

    Apply today for a career that changes lives

    Applications Close: 11:59pm, Sunday, 10 November 2024.

    Job Requisition ID: 5277

    Contact Details:

    Allyson Wood

    07 4930 9741

    [email protected]

    When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

    CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.

    Apply now »

    How to apply

    Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.

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