Technology and Services Support Assistant

Technology and Services Support Assistant

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Date: 8 Feb 2024

Job Location: Rockhampton, QLD, AU

Company: Central Queensland University

About this Opportunity

Fixed Term (until 31/12/2024), Full Time

Digital Services Directorate

CQUniversity Rockhampton

Higher Education Worker Level 4

Total Remuneration $82,280 to $86,907 pa (including salary of 69,528 to $73,438 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Do you have a natural skill and ability with technology and enjoy using your expertise to resolve or diagnose problems for clients? Are you customer focused and always looking to provide a great customer experience? The Digital Services Directorate is seeking a motivated person to assist our clients, creating excellent outcomes.

Your day will involve answering the phone, face-to-face, and electronic requests, and you will use your resourcefulness and analytical skills to diagnose problems and provide support. You will work across various systems including learning and teaching software support, enterprise system software through to facilities/building maintenance and bookings systems to safety incidents and recording. You enjoy working to continually improve your resolution-handling skills and will be provided with a structured training plan and daily guidance from a team of technology professionals. Adherence to KPIs set as part your role and most importantly providing an excellent and seamless customer experience every time.

Be rewarded

6 weeks annual leave

Generous carers, maternity and paternity leave

17% superannuation (with the choice of joining an award-winning superfund)

Flexible and inclusive work / life balance

Fantastic staff professional / career development opportunities

Access to an Employee Assistance Program

Position Requirements

Customer service experience, either face-to-face or online

Customer focus and a can-do attitude

Proficiency in the operation of computer applications and the ability to learn new systems efficiently and effectively.

Knowledge and experience in office productivity software, communication/collaboration software, operating systems used within the University sector, including Microsoft and Mac and/or connectivity including wireless and authentication.

A demonstrated ability to work collaboratively in a team, and autonomously from time-to-time, to achieve good results and successful outcomes within timeframes.

Experience using a structured problem-solving methodology to resolve customer problems.

Position Description

For further information about this position, please refer to the position description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday 25 February 2024

Job Requisition ID: 4238

Contact Details:

Allyson Wood

0749309741

[email protected]

When submitting your application, please include:

Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.

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