Technical Writer II

Technical Writer II

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Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition	202600330S
Title	Technical Writer II
FLSA status	Non-Exempt
Hiring Salary	This position is a pay grade 14. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Occupational Category	Technical/Para-Professional
Department	Business Technology Solutions
Division	Information Technology
Open Date	10/16/2026
Open Until Filled	Yes
Educational and Experience Requirement	Bachelor’s Degree in English, Technical Communication, Information Technology, Instructional Technology, or a related field. Two years of experience in technical writing, documentation management, or a related area. Relevant technical writing or content management certifications are desirable. Experience in a state institution of higher education is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position	Performs advanced professional work independently planning, producing, and governing technical documentation and documentation practices that support the effective delivery, operation, and adoption of university technology systems and services.
Primary Responsibilities	Independently plans, develops, and maintains a comprehensive range of technical documentation, including end-user guides, administrator references, configuration documentation, support runbooks, and knowledge base content, applying professional judgment on structure, format, and audience targeting. Partners with solution engineering, enterprise resource planning (ERP), customer relationship management (CRM), integration, and third-party administration teams to ensure documentation is produced in alignment with project delivery milestones and production handoff requirements. Conducts structured interviews and working sessions with subject matter experts to gather technically accurate information and translate it into clear, accessible documentation for diverse audiences. Develops and enforces documentation standards, templates, naming conventions, and version control practices for the division’s documentation library. Collaborates with IT Trainers and IT Communications Specialists to ensure documentation is coordinated with training programs and communications campaigns as part of a cohesive technology adoption experience. Evaluates documentation coverage and quality across the IT service portfolio, identifying gaps, and prioritizing remediation. Provides guidance, content review, and informal mentorship to Technical Writer I staff. Ensures compliance with applicable accessibility standards, university brand guidelines, and institutional documentation policy. Performs other related duties as assigned.
Other Specifications	Requires advanced knowledge of technical writing principles, plain-language practices, information organization, content development methods, documentation lifecycle management, and accessibility standards. Requires the ability to independently research, plan, develop, organize, and maintain complex technical documentation for diverse technical and non-technical audiences. Must exercise professional judgment in determining appropriate content structure, level of detail, format, terminology, and delivery approach based on audience and business needs. Requires the ability to analyze complex technical information, identify documentation requirements and gaps, and translate technical concepts, processes, and system functionality into clear, accurate, and accessible content. Must be able to establish and maintain documentation standards, templates, naming conventions, style guidelines, and version control practices that promote consistency and quality across the division. Requires strong writing, editing, proofreading, research, analytical, organizational, facilitation, and verbal communication skills. Must be able to establish effective working relationships with technical staff, subject matter experts, project teams, and other stakeholders to gather information, resolve documentation issues, and coordinate deliverables. Requires the ability to manage multiple complex assignments and competing priorities, provide constructive review and guidance to less experienced staff, and work independently within established objectives and deadlines. Requires proficiency with documentation, content management, version control, and collaboration tools relevant to the position. Must maintain current knowledge of technical communication practices, accessibility requirements, emerging technologies, and tools relevant to assigned work.
Full Time Part Time	Full Time
Position Number
Quicklink	https://shsu.peopleadmin.com/postings/48956

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report

Applicant Documents

Required Documents

1. Resume
2. Writing Sample

Optional Documents

1. Cover Letter

Screening Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn about this position?
   • The Chronicle of Higher Education
   • TWC - Work in Texas
   • Inside Higher Ed
   • Higher Ed Jobs
   • HERC - Higher Education Recruitment Consortium
   • SHSU Website
   • SHSU Employee
   • Other
2. If your response to the question above was "SHSU Employee" please indicate employee's name and department.

   (Open Ended Question)

3. If your response to the question above was "Other" please indicate from what source.

   (Open Ended Question)