Team Leader: Student Support (HEO 6)

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Based in UniSA Online at the City West Campus

Full-time, continuing position

Commencement Salary: $87,955 per annum (plus 17% superannuation)

About You

You are a highly motivated people leader with exceptional relationship building skills and a keen eye for detail. You are passionate about providing exceptional customer service through logical, creative and innovative thinking and timely, transparent and consultative decision making. You communicate solutions with clarity, diplomacy and impact.

About the Role

Reporting to the Manager: Student Recruitment, Admissions and Support, you will be responsible for supervising a team of dedicated Student Advisers and the day-to-day activities of the online student support team. You will ensure the provision of timely and high-quality customer service, and accurate advice to students with respect to administration and progression policy and procedure.

About UniSA Online

UniSA Online was established as part of the University's Digital Learning Strategy. UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform.

The UniSA Online unit, reporting to the Provost & Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence.

About UniSA

The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Essential Skills and Experience

Three years' supervisory experience in a high-volume service delivery environment, with a focus on achieving service level and client service management targets

High levels of emotional intelligence and excellent interpersonal relationship building skills to enable effective and insightful engagement with a diverse range of people

Experience in guiding, coaching and developing others in a service delivery environment including quality call monitoring, training facilitation, rostering and general team operation and administration

Demonstrated advanced working knowledge of web-based CRM systems (i.e. Salesforce, Dynamics, Oracle) as well as broad ranging administrative skills including proficiency with the Microsoft Office suite

Well-developed data analysis and problem-solving skills, including the ability to provide advice and recommendations to senior stakeholders

Benefits

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

Access to great personal development opportunities

Generous superannuation contributions of 17%

Flexible working conditions including up to 2 days from home per week

Employee assistance and development programs

A variety of leave arrangements

Culture

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

Start Your Unstoppable Career

For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Kiara Lalli, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 5877.

Applications close: 11:30pm Monday 26 February 2024

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

#LI-DNI #S-DNI

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How to apply:

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UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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