Support Specialist
Location: Brandon, FL · Type: Full time · Posted: 2026-09-01 ·
Reference: SUPPO009150
Support Specialist
Rasmussen University
Brandon, FL
The Support Specialist works in a team environment to support the campus in
operating efficiently and effectively while serving students, the team and our
community. In this capacity, the Support Specialist will leverage his/her
experience in an operations/administrative capacity to support all programs on
campus, with a focus on nursing programs. The Support Specialist also serves
as a resource for the central departments when support and information is
requested.
The Support Specialist will follow the policies and procedures adopted by the
University in performing the duties of the position, including adhering to the
Family Educational Rights and Privacy Act (FERPA) in handling student
information.
Responsibilities:
Records – 55%
Responsible for the overall maintenance of all electronic and paper
student records generated or stored at the campus. To include, but not
limited to; background check process, immunizations, NCLEX scores, drug
screening and other clinical preparation to ensure compliance with
accreditation, state, federal and University standards.
Serve as liaison to the Office of Student Records and Operations to
receive, authenticate and file official transcripts, pull reports then
validate and distribute student information.
Lead or assist with tracking student immunization compliance for students.
Run reports and/or gather data for day-to-day operations.
Track and update student background checks, drug screening, NCLEX scores
and nursing orientation.
Track team member community hours.
Assist with student outreach for schedule confirmation, immunizations,
etc.
Build Residential Term schedules in Campus Nexus.
Monitor student attendance.
Activities/Events – 20%
Update student portal and social media outlets.
Lead or assist with organizing commencement ceremony, and/or honors
awards, and/or campus pinning ceremony.
Assist with organizing advisory committee meetings.
Assist with refreshing campus bulletin boards, campus PowerPoint
slideshow, and other pertinent campus information.
Assist with facilities related issues, and other maintenance concerns. To
include, but not limited to; inventory and order campus supplies, confirm
monthly dialing of 911 is operational, inform leaders when a facility
issue arises, then request work through facilities team, provide liaison
support for team with IT issues.
In support of the collaborative team environment, share responsibility to
assist with campus and community activities and/or events both on campus
and off-site, student orientations, career fairs, etc.
Administrative/Front Desk – 20%
Assist with accreditation visit preparation.
Assist with processing any invoices and submitting to accounts payable.
Assist with opening and closing the campus, serve as a campus point
person.
Manage the community calendar(s) for the campus, make room reservations
for courses and guests.
Process, reconcile and prepare incoming and outgoing mail and packages.
Assist with the oversight of front desk activities to include, but not
limited to:
Provide general guidance and direction to Student Ambassadors.
Escalate any concerns including work schedules and front desk coverage.
Answer and refer incoming calls and concerns to the appropriate department.
Assist with the overall maintenance and appearance of the front desk/welcome area.
Assist with onboarding of new hires, as necessary.
Exam Proctoring and Other Duties – 5%
Will also perform other duties as requested
Reporting Relationships:
The Support Specialist reports to the Campus Director with indirect reporting
to the Dean of Nursing. The Support Specialist in collaboration of the Campus
Director assists with the Student Work Study Ambassadors. The Support
Specialist will work with various vertical teams to assist with campus
administration.
Requirements:
Minimum of two years' experience working in a fast paced, service-focused
setting.
Experience in an institution of higher learning preferred.
Ability to work a flexible schedule that may include evenings and
weekends.
Strong organizational skills with the ability to manage interruptions
while delivering within tight deadlines.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite, in particular, proficiency in MS
Excel, Power Point and Word.
Customer or student information system experience preferred.
Ability to work independently and collaboratively as a member of a team
and with other departments both in person and virtually.
Proven customer service in a professional environment.
Must be self-motivated, flexible, patient and solutions-oriented.
About Us:
Rasmussen University, a university accredited by the Higher Learning
Commission, an institutional accreditation agency recognized by the U.S.
Department of Education (www. hlcommission.org), is dedicated to changing
lives and the communities it serves through innovative educational programs.
As a pioneer in career-focused education since 1900, the University is
defining a new generation of higher education that focuses on competency-based
education, technology and transferable skills. Rasmussen offers undergraduate
and graduate programs online and in person at 20 campuses around the country.
The University is designed to lift and support its students every step of the
way, from each student's first credential to their last. Rasmussen is
dedicated to global enrichment, serving the underserved, and meeting the
evolving needs of diverse students, communities, and economies. Rasmussen
encourages its students, faculty, and staff to strive for academic excellence,
community enrichment and service to the public good. Rasmussen is a wholly
owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more
information about Rasmussen University, please visit www. rasmussen.edu.
It is the policy of Rasmussen University to afford equal opportunity to all
qualified persons. We treat all qualified individuals equally as to their
recruitment, hiring, assignments, advancements, compensation, and all other
terms and conditions of employment. Rasmussen University does not discriminate
on the basis of race, color, religion, creed, sex, age, national origin,
sexual orientation, or physical, mental, or sensory disability, or any other
characteristic protected by law.
