Success Coach - Online Programs
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Success Coach - Online Programs
Department: Online Enrollment
Location: Tulsa, OK
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ABOUT US
Oral Roberts University is a non-profit organization whose staff and faculty
actually make a difference in the lives of its students. We pride ourselves on
our culture and the values we uphold. Our team is passionate about what we do,
and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
JOB DESCRIPTION
- FULL TIME
The Undergraduate Success Coach for Online Programs serves as the primary
representative of the University to a designated group of undergraduate online
learners, acting as their main point of contact and advocate. This role
provides hands-on support to students to help them navigate University
processes and procedures.
RESPONSIBILITIES
Monitors each students progress toward course registration each term,
addressing questions and resolving issues as they arise.
Conducts proactive outreach through calls, reminders, and follow-up
communication.
Assists students in developing personalized success plans and setting
realistic academic and personal goals. Builds strong relationships that
foster meaningful, developmental conversations and motivates students to
achieve their educational objectives.
Coordinates and supports initiatives that promote student engagement among
online learners.
Encourages participation and connects students with available resources
and services to address challenges.
Maintains proactive communication regarding course completion, enrollment-
related matters, and progress toward degree completion.
Cultivates strong connections between online learners and ORU, helping
students understand and engage with the Universitys culture and systems.
Builds and maintains effective working relationships with internal
departments that support online learners, ensuring clear communication and
contributing to a culture of continuous improvement.
Other duties as assigned.
REQUIREMENTS
EDUCATION & EXPERIENCE:
Bachelor's degree required.
Two (2) years of related work experience in higher education, customer
service or related field required.
SKILLS & ABILITIES:
Must have excellent organizational and interpersonal skills and be able to
articulate information verbally and in writing.
Must be computer-literate, including Word, Excel, and PowerPoint. The
ability to speak multiple languages is a plus.
Must have an eye for detail due to the need for accurate record
keeping/recording of information that is personal, monetary, and time-
sensitive.
Must be self-motivated, be driven to meet goals, possess a strong work
ethic, and be able to prioritize.
Must have the ability to exercise discretionary judgment.
Excellent problem-solving skills, leadership, and time management skills
are a must.
Maintains a high level of confidentiality at all times regarding both
student records and internally sensitive information.
Must have the ability to work both as a team member and independently; use
sound judgment regarding organizational and departmental regulations,
procedures, and policies; quickly establish and maintain rapport with
students, faculty, alumni, administration, and parents from varying
cultural backgrounds.
Must have the ability to prioritize multiple tasks in the midst of a fast-
paced, high-demand work environment while always maintaining a
professional demeanor.
Must remain flexible with regard to external factors that may affect the
work schedule.
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all
individuals regardless of differences in race, color, religion, sex, national
origin, age, disability, or veteran status.
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