Student Worker – The CREW at Admissions

Staff Posting Details

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Position Information

Requisition Number Stu090P

Position Type Student Worker Department Department of Student Workers Job Title Student Worker – The CREW at Admissions Classification Student Worker Pay Rate Starting rate $9.50/hr

Position Summary Information

Hours per week Up to 20 hrs/week

Days Worked Flexible Hours/Shift worked Flexible

Posting Detail Information

Job Summary/Basic Function

The Office of Undergraduate Admissions employs a team of students to help share what the “Millersville University Experience” is really like, while helping recruit prospective students. Team members consist of:

Communication Center Representative: Communication Center Representatives are often the ‘digital' first point of contact for students and their families seeking admission to Millersville University. This position receives and distributes all the general internal messages (text messages, live agent calls, emails) received by the department. The Communications Center Representative is the liaison between Millersville University and its current and prospective students and families.

Front Desk Attendant: Front Desk Attendants greet visitors to the Lombardo Welcome Center and assist those guests in meeting with Lombardo residents or correctly redirecting them to other buildings and personnel. Front Desk Attendants help create a first impression of Millersville University for our in-person guests, setting the tone of the visit by demonstrating the University's EPPIIC values of Professionalism and Compassion.

Tour Guides: Campus Tour Guides share with prospective students and family members what life is like as an MU student. Each guide utilizes their unique experience to paint a picture of what their day is like as they traverse campus sharing information about the buildings, people, programs, and culture of Millersville University.

Required Qualifications

Ability to maintain strict confidentiality.

Customer service skills

Computer skills (Proficiency in Microsoft Word, Excel, etc.)

Willingness to perform varied duties.

Ability to multitask and work with multiple projects at one time

Are articulate, professional, and responsible.

Are full-time or part-time with the intention to remain at MU for at least a year.

Share our strong enthusiasm for Millersville University.

Are flexible, positive, and enthusiastic about being the first representative of Millersville University.

Work well independently and in a team setting.

Reflect the diversity of our student population.

Can maintain at least a 2.25 GPA (cumulative and by semester).

Preferred Qualifications

Previous experience working in any of the above mentioned areas.

Bilingual or Multi-lingual.

Have been at Millersville University for at least one semester.

Know our campus, its events, programs, and activities well.

Job Duties

Task may include but are not limited to:

Work a minimum of two (2), two to four hour shifts each week subject to calendar and schedule availability.

Assist in a minimum of two (2) University Special Events outside of the typical shift schedule per semester. These include:

Open Houses for high school juniors and seniors.

Admitted Students Expos for admitted and deposited prospective students.

Other Admissions Department events (Multicultural Visitation Program, High School Counselor visits, etc.).

Serve as the initial contact for customer service inquiries from prospective students, families, and community members.

Answer phones and transfer accordingly.

Organize, stamp and deliver mail to appropriate staff member.

Scanning/indexing documents into OnBase imaging system.

Provide a positive experience and accurate information by welcoming, greeting, and directing all guests appropriately.

Assist the Lombardo Welcome Center Coordinator in maintaining the inviting appearance of the Lombardo Welcome Center and the Anderson Presentation Room.

Help maintain/construct the adequate supply of guests' folders and department cut sheets to hand out to our guests.

Other duties as assigned.

Working Conditions and Physical Effort

Each team member receives comprehensive training. Hours are flexible and students are paid at an hourly rate.

Be able to sit and use a computer for the length of shift.

Be able to walk or stand for long periods of time.

Posting Open Date 09/13/2022 Posting Close Date 03/31/2024 Special Instructions to Applicants

Previous experience is not required. We will provide training to all.

Cover letter and resume are highly encouraged.

Please upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra- curricular schedule.

Quicklink for Posting/Requisition https: // jobs.millersville.edu/postings/9956

Documents Needed to Apply

Required Documents

Class Schedule

Optional Documents

Cover Letter/Letter of Application

Resume

Other Document 1

Supplemental Questions

Required fields are indicated with an asterisk ().

Are you currently attending Millersville University or will be at the time of employment?

Yes

No

What days/hours are you available to work?

(Open Ended Question)

What is your current major/minor?

(Open Ended Question)

Are you able to work evenings, weekends and holidays?

Yes

No