Cleary University
Student Worker: Clerical Assistant
General Description
The team of student workers provides support to run the daily operations of
the Admissions Office. The primary way in which they offer support is by
providing event support when guests attend recruitment events on campus. The
student worker also provides secondary support to the main Admissions Office
where guests check in for their campus visits. Lastly, student workers
occasionally provide support by entering all prospective student data into the
campus database for Admissions Staff to use during the recruitment process.
Specific Responsibilities 85% Event and Campus Visit Support
Greet and register visitors, and issue any required identification badges,
parking information, and visit schedule.
Prepare for tours by putting together tour items such as draw string bags,
and program folders.
Escort individuals or groups around campus, on campus tours, or through
places of interest.
Provide directions and other pertinent information to visitors.
Distribute brochures, program information, and explain admission and
registration processes and operations.
Support admissions office with on-campus events.
Be service orientated by actively looking for ways to help staff and
visitors.
Operate campus telephone line to answer, screen, or forward calls, this
includes: providing information, taking messages, or scheduling
appointments.
10% Front Office Support
Greet visitors entering the office, determine nature and purpose of visit,
and direct or escort the visitors to specific destinations.
Provide information about establishment, such as location of departments
or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier
deliveries.
Maintain storage areas
Perform the process of opening and closing the office when needed
5% Data Entry
Receive, verify, and process all pieces of the application file, including
but not limited to the application for admission, character
recommendation, high school transcript, college transcript, and ACT/SAT
score in database.
Receive, verify, and process all prospective student inquires.
Enter prospective student data from info cards obtained through various on
and off campus events.
Load batch lists into database.
Execute all of Admissions data entry, daily and event based recruitment
mailings, and daily recruitment correspondence including daily tracker
actions.
Create/edit all student records in the database for both candidates and
applicants, ensuring complete biographical and mailing data in each
student record.
Present completed applicant files to the Admissions Counselor for review
and acceptance
Receive, verify, and process all pieces submitted by accepted applicants,
including but not limited to the immunization forms and final high school
transcripts
At all times and in all situations, represent CU and the Admissions
Department in a professional and friendly manner
Minimum Qualifications
A high school diploma or equivalent is required.
Experience in an office setting preferred.
Must be a current student at Cleary University and be in good standing
with the university.
Knowledge, Skills, and Abilities:
Ability to relate well with different people in a variety of situations
Excellent communication skills
Ability to communicate effectively with other offices on campus
Thoroughly understands the admissions strategy and procedures
Ability to use computers and basic programs (campus database, e-mail,
Microsoft Office, internet etc.)
Ability to be self-motivated and self-managed to meet deadlines
Ability to plan and execute duties with attention to detail
Ability to problem-solve and make reasoned decisions
Be able to meet deadlines, be flexible, and most of all be team-oriented
Knowledgeable about basic university policies in the areas of housing,
financial aid, parking, and academic programs
Ability to work independently and adapt to a variety of roles and
environments
Ability to work in a fast-paced environment with multiple demands
Ability to work with a team of admissions personnel in an office setting
Have critical thinking ability by using logic and reasoning to identify
the strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
Providing information to supervisors, co-workers, and other admissions
staff by telephone, in written form, email, or in person.