Student Usher (FALL 2026)

Chapman University

Student Usher (FALL 2026)

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Please see Special Instructions for more details.

The physical demands described here are representative of those that must be met be an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk and/or stand for periods up to two or more hours.
• The employee must possess keen eyesight either naturally or with corrected vision to work off a computer screen and read small print on tickets quickly.
• The employee must also have a clear speaking ability and must have sufficient hearing to be able to communicate effectively.
• The employee must be able write clearly and concisely.
• The employee must be able to lift and/or move up to 20 pounds, and posses manual dexterity for handling money, tickets, and scanning devices.
• The noise level in the work environment may fluctuate from quiet to loud depending on events and crowds. In addition, the employee may occasionally be exposed to outside weather conditions.

Posting Details

Student Title Classification Information

Quick Link	https://chapman.peopleadmin.com/postings/41222
Job Number	SE241324

Position Information

Department or Unit Name	Musco Center of the Arts - Front of House
Position Headcount	12
Position Title	Student Usher (FALL 2026)
Academic Year	Academic Year 2026-2027
Term or Semester	All Academic Year
Is this Role for an Undergrad or Grad Student?	Undergrad
Anticipated Pay Range	$16.90 - $16.90
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?	Orange
Approved Supervisor	Malisa Hoyme
Supervisor Email	[email protected]

Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)

Desired Start Date	10/01/2026
Projected End Date	05/23/2027
Average number of hours per week	Up to 19 Hrs

Position Summary Information

Job Description Summary	The Musco Center Usher supports front-of-house operations by providing excellent customer service to patrons, visiting artists, and guests. Responsibilities include greeting and assisting attendees, directing patrons throughout the venue, supporting event operations, monitoring audience safety and comfort, and helping ensure a positive and professional theater experience.
Responsibilities	Greet and assist patrons, visiting artists, and guests in a friendly and professional manner. Direct patrons to seating areas, venue locations, and lobby facilities. Distribute programs and provide general event information. Serve as a door attendant and assist with audience management. Monitor lobby areas and restrooms before, during, and after performances. Help maintain a safe, welcoming, and accessible environment for all guests. Communicate crowd control concerns, accidents, emergencies, or unusual situations to supervisors. Assist with facility opening and securing the building at the conclusion of events. Provide excellent customer service and represent the Musco Center professionally at all times. Perform other event-related duties as assigned.
Required Qualifications	Strong customer service and interpersonal skills. Excellent verbal communication skills. Ability to interact professionally and courteously with patrons, guests, and event staff. Ability to follow directions and respond appropriately in a fast-paced environment. Dependable, punctual, and professional. Ability to remain attentive and responsive during performances and events. Ability to work independently and as part of a team. Flexibility to adapt to changing situations and event needs.
Desired Qualifications	Face-to-face customer service experience. Friendly, approachable, and outgoing demeanor. Strong interpersonal and relationship-building skills. Ability to learn quickly and adapt to new situations. Ability to follow directions and work effectively in a team environment. Familiarity with the campus and surrounding area. Interest in performing arts, live events, or guest services. Positive attitude and commitment to providing an exceptional patron experience.
Special Instructions to Applicants	The physical demands described here are representative of those that must be met be an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to walk and/or stand for periods up to two or more hours. • The employee must possess keen eyesight either naturally or with corrected vision to work off a computer screen and read small print on tickets quickly. • The employee must also have a clear speaking ability and must have sufficient hearing to be able to communicate effectively. • The employee must be able write clearly and concisely. • The employee must be able to lift and/or move up to 20 pounds, and posses manual dexterity for handling money, tickets, and scanning devices. • The noise level in the work environment may fluctuate from quiet to loud depending on events and crowds. In addition, the employee may occasionally be exposed to outside weather conditions.

Budget Information

Is Federal work-study required?	With or Without FWS

Pre-screening Questions

Required fields are indicated with an asterisk (*).

1. * Do you have previous experience in customer service? Please describe.

   (Open Ended Question)

2. * Are you available to work late evenings and weekends?
   • Yes
   • No
   • Often
   • Not regularly
3. * Besides classes, what other activities are you involved in?

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume

Optional Documents