Student Support Specialist I
JOB CLASSIFICATION
Pay grade level: Grade 11
Compensation: $40,136 - $55,185. Compensation will be commensurate with
education and experience.
Employee category: Staff
Department: Student Success Center
Reports to: Assistant Director of Student Success and Retention
FLSA status: Non-Exempt
Job Code: EM101FTNSSSI
Location: Primarily the Main Campus, but any other college location as
assigned by
the appropriate administrator
SUMMARY
The Student Support Specialist I serves as a primary front-line point of
contact for the Student Success Center, welcoming and assisting a high volume
of prospective and current students, faculty, staff, and community members
each day. This position provides prompt, professional customer service while
helping students navigate key steps in the advising and enrollment process.
The role supports student success by prioritizing needs, coordinating advising
appointments, assisting with the placement testing and evaluation process, and
connecting students with appropriate campus resources. Working within a
collaborative, team-based environment, the Specialist I helps guide students
from admissions through advising, enrollment, and career exploration while
supporting the mission and strategic priorities of Kansas City Kansas
Community College (KCKCC).
POSITION DESCRIPTION
Student Intake, Triage, and Enrollment Preparation – 40%
Serve as the first point of contact for students visiting the Student
Success Center, managing student flow by greeting and checking in
students, assessing needs, and directing them to appropriate services or
staff members.
Triage students' needs before advising appointments by identifying
questions, reviewing student records, identifying potential enrollment
barriers, and directing students to appropriate campus services.
Prepare students for advising appointments by reviewing enrollment
readiness, confirming documentation, placement information, and account
status.
Verify student holds and guide students to offices that can resolve
enrollment restrictions.
Assist students with navigating college systems and technology, including
the student portal, appointment scheduling tools, and other student-facing
platforms.
Provide guidance on enrollment steps, advising procedures, and campus
resources.
Appointment Scheduling and Advising Coordination – 20%
Manage the advising appointment scheduling system (Who's Next Software or
equivalent).
Schedule, modify, cancel, and coordinate advising appointments.
Monitor calendars and help maintain appropriate coverage to uphold Student
Success Center operations.
Communicate appointment expectations and preparation steps to students.
Placement and Enrollment Support – 15%
Assist with placement testing logistics, test proctoring, and related
processes.
Support placement determinations and provide general interpretation of
placement results.
Help students understand placement outcomes and next steps for advising
and enrollment.
Student Communication and Outreach – 15%
Respond to phone, email, and in-person inquiries related to advising and
enrollment processes.
Provide professional communication with students, families, faculty,
staff, and community members.
Assist with student messaging, including appointment reminders and Student
Success Center social media communication.
Identify common student questions or barriers related to enrollment and
communicate trends to Student Success Center leadership to support
continuous improvement of services.
Administrative and Operational Support – 10%
Maintain reception area and ensure informational materials remain current.
Support document scanning, record management, and processing of paperwork.
Assist with supply coordination and operational needs.
Support Student Success Center initiatives and projects as assigned.
Perform other duties as assigned by the Assistant Director of Student
Success and Retention.
KNOWLEDGE, SKILLS, AND ABILITIES
Have demonstrated in-depth knowledge of a broad range of academic
advising, placement testing, career services, and other KCKCC programs and
services to attract and support students.
Possess strong written and oral communication skills.
Ability to triage student needs and connect students with campus
resources.
High energy, self-starter who can work independently, with minimal
supervision.
Ability to develop and maintain excellent working relationships and
establish credibility with all levels of students, faculty, and staff in
the organization and community partners.
Detail-oriented.
Working knowledge of Microsoft Office 365 applications.
Ability to manage several projects with multiple deadlines simultaneously.
MINIMUM QUALIFICATIONS
High School Diploma/GED with four (4) years of relevant experience
OR Associate degree or higher with two (2) years of relevant
experience.
Two (2) years of experience working in a fast-paced customer service or
student services environment.
PREFERRED QUALIFICATIONS
Customer service experience working with students in a higher education
setting.
Experience working with student information systems or higher education
technology platforms.
Multilingual speaking and writing proficiency.
WORKING CONDITIONS
While performing the duties of this job, the employee is frequently required
to stand, talk, hear, walk, sit, and occasionally push or lift items.
Reasonable accommodation may be made to enable individuals with disabilities
to perform the essential functions of the job.
WORK SCHEDULE
Assigned 40 hours per week, during regular hours of Monday – Thursday, 9:30 am
– 6:00 pm, and Friday, 8:30 am – 5:00 pm. Must be able to work a variable
schedule/hour to meet operational needs. May require evening and weekend
hours.
This job description in no way states or implies that these are the only
duties to be performed by the employee occupying this position. Employees will
be required to follow any other job-related instructions and to perform any
other job-related duties requested by their supervisor. This job description
is subject to revision as new duties and responsibilities are developed.
KCKCC is an Equal Opportunity Employer
