Student Support Specialist
Job Title: Student Support Specialist
Department: Enrollment
Reports to: AVP of Enrollment
FLSA Status: Exempt
Salary Range: $55,000.00 - $60,000.00
Benefits: This position is eligible for Washington Adventist University's
comprehensive benefits package, including health insurance, retirement
contributions, tuition assistance, and paid leave.
Compensation Determination: Final salary will be based on qualifications,
experience, and internal equity.
OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of
higher education that supports a culture of excellence where all feel valued.
Nestled in a desirable residential community in Takoma Park, Maryland, WAU
offers its faculty and staff an environment where professional expertise is
valued and lasting connections between co-workers are formed as we work
together to ensure the success of our students. Regardless of title, every
employee supports WAU's vision of producing graduates who bring moral
leadership and competence to their communities.
JOB SUMMARY
Works collaboratively with the Registrar Office and the Academy to ensure
maximum new
student registration efficiencies are aligned with the Office of
Admissions/Enrollment.
Reports to AVP of Enrollment Management.
PRIMARY DUTIES
Pre-Registration and Registration
Transfer Credit Evaluation
Faculty liaison
ESSENTIAL DUTIES & RESPONSIBILITIES:
Registers all first year and new transfer students into WAU with 90%
efficacies.
Make contact with new student(s) within 24 hours of deposit submission
to advise on course selection.
Reviews and evaluates transcripts and transfer credit-related documents
from prior educational institutions.
Determines transfer coursework applicability and/or equivalency.
Authenticates documents and ensures accuracy of transfer student academic records.
Reviews “Permission to Enroll” forms.
Researches and responds to inquiries related to students' transfer evaluation.
Act as a liaison for prospective students by assisting with all processes
to include registration, degree planning and act as a liaison between
students and other departments.
Provide comprehensive responses to student questions regarding transfer
credit, transcripts, document tracking and other records being sent to the
university.
Possess thorough understanding of WAU product knowledge, policies
procedures systems to guide prospective students effectively.
Maintain a mastery of content knowledge for all university, external
alliances programs and community college agreements.
Maintain a general knowledge of other college and university policies and
procedures including academic support, and student activities.
Engage in enrollment management training and continuously monitor
enrollment processes at WAU.
Recruit and appropriately advise prospective students utilizing the CRM
software through personal appointments, telephone conversations, and/or
written correspondence (including but not limited to e-mail).
Assist current and prospective students with scheduling initial courses.
Maintain a positive attitude that contributes to a professional, team-
centered environment.
Use technology effectively for word processing, record-keeping,
instructional applications, electronic communication, information and data
management.
Ability to work outside of assigned hours, including evenings and/or
weekends, on an “as scheduled/needed” basis for recruitment events.
Perform other duties as assigned.
QUALIFICATIONS:
A minimum of a Bachelor's degree from an accredited institution OR a
minimum of an Associate's degree and a minimum of 3 years work experience
in sales, marketing, recruiting, or related activities is required.
Experience in sales, recruiting or higher education is preferred.
Possession of a valid driver's license and ability to be insurable is
required.
Documented experience in the use of current educational technologies in
the classroom including word processing, spreadsheet, database, and
presentation software (e.g. Microsoft Word, PowerPoint, Excel, etc.) is
required.
Preference will be given to candidates who can demonstrate the following
through their experiences and accomplishments:
Effective human relations skills, professionalism, enthusiasm and
commitment.
Excellent oral and written communication skills.
Experience in the use of a CRM (Customer Relationship Management) System
or related sales software.
Knowledge of current education and employment trends.
Knowledge of the mission and vision of Washington Adventist University.
Knowledge of the SGPS program.
Knowledge of and appropriate application of FERPA guidelines.
Ability to utilize and search the internet for information.
Ability to multitask and prioritize issues.
Ability to maintain confidential information.
Ability to work and communicate with a variety of people from diverse
backgrounds.
Ability to effectively utilize email systems to communicate information.
Ability to work with minimal supervision/ work independently.
Ability to operate in a professional manner at all times.
Ability to greet individuals of any background with friendliness, tact and
courtesy.
Ability to operate in high pressure situations and respond to issues in a
calm manner.
Conscientious approach to work assignments.
Focus on detail.
Focus on being friendly and patient in responding to student needs.
Willingness to maintain flexibility in order to meet customer needs.
Positive attitude and disposition.
Willingness to enthusiastically learn multiple aspects of the operation.
LEGAL AND COMPLIANCE NOTICES
Washington Adventist University is an Equal Opportunity Employer and does not
discriminate based on race, color, religion, sex, sexual orientation, gender
identity, age, national origin, marital status, veteran status, genetic
information, or disability in employment or in the provision of services. WAU
complies with all applicable federal and state laws, including the Maryland
Fair Employment Practices Act.
If you require a reasonable accommodation for any part of the application or
hiring process due to a disability, please contact the Office of Human
Resources.
Washington Adventist University provides reasonable accommodations in
accordance with the Americans
with Disabilities Act and Maryland law. As a religiously affiliated
institution, Washington Adventist University exercises its constitutional and
statutory rights to give preference in employment to members of the Seventh-
day Adventist Church and reserves the right to claim exemption from certain
provisions of Title IX and Title VII where they conflict with the university's
religious beliefs and values.
