Student Support Associate

Student Support Associate

Department

Student and Academic Services

Salary

£27,181 - £30,487 per year (reduced pro rata for part-time working)

Grade

Grade 4

Contract status

Fixed term

Hours of work

Part-time

Based at

University of York campus (with some remote working options available)

Interview date

To be confirmed

Posted Date

02/02/2024

Apply by

15/02/2024

Job Reference

13093

Documents

Job Description 13093.pdf (PDF, 295.17kb)

Role Description Department

The Student Information team in Student Support is looking to recruit an experienced and motivated individual to join the team, to contribute to the key area of providing a welcoming, professional and effective front of house service in the Student Hub.

The Student Hub is the central point of contact for students, staff and external agencies for access to an extensive range of professional and specialist advice and support services for students. The team works collaboratively with colleagues across Student and Academic Services and the wider University, ensuring access to services aimed at working with students to develop strategies to overcome challenges and enable them to succeed academically and in their wider lives.

Role

Hours of work - 0.6 fte 22.2 hours per week, Monday - Wednesday, (non- negotiable) Fixed term until January 2025

You will play a key role in providing a professional, effective and welcoming front of house service, ensuring exceptional customer focussed standards are delivered at all times. You will manage queries relating to student incidents and emergencies sensitively, promptly, accurately and effectively, eliciting information and treating all queries confidentially and in accordance with University procedures.

You will work with all sections of Student and Academic Services and other appropriate professional services to keep up to date with University policies and procedures and ensure that accurate and appropriate information and guidance is delivered to students at all times, making certain that each enquiry is seen through to its conclusion by the University.

Skills, Experience & Qualification needed

Level 2 qualification including Maths and English. (Qualifications at this level include five GCSEs at grade A-C/ grade 4-9. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience

Thorough knowledge of administrative procedures and processes used in a busy office within a large complex organisation

Knowledge of relevant legislation including GDPR

Understanding of the needs of those studying and working in an HE environment

Ability to effectively organise and prioritise own work and follow procedures and to work under pressure to a high standard, to tight deadlines

Ability to deal with issues of confidentiality appropriately and to demonstrate tact and diplomacy in sensitive situations

Ability to respond appropriately to students who may be vulnerable, ill or distressed

Use digital technologies including Google applications and/or Microsoft Office and knowledge of using social media platforms

Works collaboratively with others

Interview date: Tbc

For informal enquiries: please contact Lizz Newbould on [email protected]

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork