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Student Success Coach (SUO)
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Please see Special Instructions for more details.
This is a posting for those interested in being included in the applicant pool
for this position. There is no guarantee that the University is actively
hiring for an open position at this time. Should a position be available and a
review of your qualifications results in a decision to pursue your candidacy,
the hiring manager will contact you. Your application will remain active in
the pool until the posting is closed.
Posting Details
Position Description
Posting Number 201201274P
Position Title Student Success Coach (SUO)
Department Stevenson University Online: Admissions
Position Summary The Stevenson University Online (SUO) Student Success Coach (SSC) is responsible for providing effective, regular, responsive, and proactive academic and holistic support for online students to support their retention, success, and graduation. The SSC is assigned a portfolio of academic programs and advises SUO students in these programs on course selection and academic planning, majors and careers, academic progress, and general University policies and procedures. Meeting performance metrics, cross-training to provide general academic support for all programs, and contributing to the development and implementation of value-added resources, activities, and programming for SUO students that promote their connection to the university and support their engagement, success, and retention are expected. The SSC interfaces with students, faculty, staff, and external constituencies in SUO advising, retention, and recruiting efforts as requested. The SSC tracks and collects relevant data and compiles regular and ad hoc reports as assigned. This position is campus-based and housed on the university's Greenspring campus. The SSC is a member of the SUO team and supports overall operations, events, and initiatives as assigned.
Education/Experience Master's degree in education, counseling, student personnel/development, or a related field plus 3 years of experience in an educational setting performing student advising required, or equivalent combination of education and experience. Experience supporting online students in the college environment preferred.
Knowledge/Skills/Ability
Demonstrated success in problem-solving, critical thinking, effective
multitasking, trouble shooting, decision-making, counseling, conflict
mediation, and meeting deadlines.
Knowledge and understanding of evidence-based approaches to student
academic advisement, development, retention issues, trends, and programs.
Demonstrated ability to exercise sound judgment, tact, and discretion, and
to maintain confidentiality and integrity with handling sensitive and
confidential information.
Knowledge of rules, regulations, and laws regarding student records and
ability to operate in accordance with the Family Educational Rights and
Privacy Act (FERPA).
Excellent interpersonal, cultural competency, and networking skills,
commitment to modeling inclusive behavior and promoting a culture of
belonging, and demonstrated ability to communicate and work
collaboratively and effectively with a wide range of constituencies in a
diverse community.
Excellent written and verbal communication skills.
Proficiency in using Microsoft Office, student records systems, early
alert monitoring systems, social media and web communications, and
database systems.
Demonstrated ability to work cooperatively with others and to provide
excellent customer service to students, parents, and all members of the
campus community.
Willingness to learn.
Demonstrated ability to work effectively in a collaborative, fast-paced
work environment, to perform effectively with fluctuating workload, and to
meet established deadlines.
Self-motivated, flexible, and strong work ethic.
Demonstrated experience in interpreting and applying academic policies.
Demonstrated ability to work independently and as a member of a team.
Experience implementing effective educational assessment practices.
Ability to make sound decisions using individual discretion and
independent judgment.
Demonstrated ability to handle data and information with careful attention
to detail and accuracy.
Commitment to integrity, excellence, learning, and community.
Ability to work evenings and weekends as needed.
Ability to travel as needed.
Physical Requirements Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of forceconstantly to move objects. Reaching, standing, walking, keyboarding, grasping, talking,hearing, repetitive motions. Close visual acuity. Requires the ability to speak clearly andeffectively for an extended period of time and additional hours for meetings/events, includingevening and weekends. Not substantially exposed to adverse environmental conditions.
Essential Functions
Provide effective, regular, responsive, and proactive academic advising to
assigned portfolio of new, continuing, re-admitted, and re-instated SUO
students (advisees) to ensure their retention, success, and timely
progress towards graduation.
Monitor the progress of advisees and take appropriate action with regard
to matters including, but not limited to, attendance verification, early
alerts, grades, readmission, registration, SAP appeals, and progression
toward completion/graduation.
Assist advisees with learning and understanding the academic requirements
needed for successful degree completion and assist them with developing
their long-term academic plans in Student Planning.
Assist advisees with learning how to register for courses and support
their efforts as needed.
Connect advisees to university resources and act as a liaison to all
relevant internal and external resources and constituencies.
Cross-train to provide general academic support for all SUO programs and
serve as a backup to SUO SSCs as requested.
Support the planning and delivery of SUO new student orientation.
Establish effective partnerships and work collaboratively with SUO and
University colleagues to support SUO student success and retention
initiatives.
Assist with developing and delivering activities and programming designed
to meet the unique academic, career, and other needs of online SUO
students.
Maintain confidential records, collect data, and prepare reports as
directed.
Participate in University and SUO events related to recruiting, alumni
relations, and orientation as requested.
Support SUO operations, events, and initiatives as assigned.
Identify general SUO student success needs and share them with the
Director as possible topics for workshops, seminars, and other
programming.
Monitor enrollment, progression, and retention trends in assigned SUO
programs, and report findings to Director.
Maintain relationships with cohort partners as assigned to ensure needs
and goals are being met.
Collaborate with the Assistant Director, SUO Communications to maintain a
communication schedule and identify timely and relevant student
communications.
Engage with the relevant academic program administrators and deans as
requested to support planning course schedules and tracking course
enrollment.
Track advisees taking courses off-campus to support their future SUO
course scheduling and progression plans.
Serve as resource for faculty, academic program administrators, deans,,
cohort representatives, and others regarding student issues and
proactively identify and work collaboratively to resolve problems.
Support the Registrar's Office with identifying SUO students eligible for
graduation.
Meet or exceed performance goals and expectations.
Attend all School and University convocations and meetings.
Maintain integrity when handling sensitive and confidential information in
accordance with the Family Educational Rights and Privacy Act (FERPA).
Demonstrate professionalism when working with students and colleagues,
effective multi-tasking and prioritization, adherence to deadlines, and
flexibility.
Reports To Director, SUO Student Success
Quick Link for Posting https: // stevenson.peopleadmin.com/postings/8771
Posting Information
Number of Available Positions Applicant Pool
Work Location Greenspring
Position Category Staff
Position Type Full-Time
Months/Year 12
Hrs/Week 40
Hrs/Year 2080
If scheduled to work less than 12 months, beginning date
Ending Date
FLSA Exempt
Payroll Biweekly
Hiring Salary Range Anticipated to be $55,000-$60,000 annualized
Benefits https: // www. stevenson.edu/human-resources/benefits/
Recruitment Instructions Open to All Applicants
Posting Date 03/02/2026
Closing Date/Application Deadline
Open Until Filled No
EEO Statement EOE/AA Employer of Minorities/Females/Veterans/Disability
Supplemental Questions
Required fields are indicated with an asterisk ().
I understand that this posting is to create an applicant pool for this position and there is no guarantee that there is an open position at this time. Please keep my application on file until the posting is closed.
Yes. I understand and agree.
No. I do not want my application to remain in the applicant pool.
Documents Needed to Apply
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Other Document
