Student Services Specialist

Student Services Specialist

Location: Stanford, CA, United States · Reference: 201412

Working Title: Student Services Specialist

This position has been deemed critical by the School of Humanities and Sciences Dean’s Office and is exempt from the hiring freeze.

Work Arrangement: 

Hybrid work schedule (at least 3 days per week on-site subject to operational needs) based on the Stanford campus.  

Budgeted Salary: 

The budgeted base salary range for this position is $37.02-$39.00/hour  per hour.

TheSchool of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

Department/Program Description:  

The Program in Data Science is the new interdisciplinary undergraduate major in Data Science that launched in September 2022, offering a B.S. in Data Science, B.A. in Data Science and Social Systems, and a B.A. in Data Science for Artistic and Cultural Analysis, as well as a Data Science minor and Statistics minor. The program’s mission is to provide students with an analytical and quantitative foundation for tackling data driven problems in science, industry, and society.  The curriculum includes courses in mathematics, computer science, statistics, engineering, and the social sciences. Students also have the opportunity to pursue research or other creative projects within the major as part of their capstone requirement. Find out more about the program at https://datasciencemajor.stanford.edu/ 

Position Summary: 

The Program in Data Science seeks a Student Services Specialist (SSS) to provide administrative and operational support to faculty and students on issues regarding major/minor advising, academic services, and registrar services.  This is a unique and exciting opportunity to work in a new and rapidly growing undergraduate major.  The SSS is a key member of the administrative team, supporting approximately 250+ undergraduate majors and minors.

Under the direction of the Student Services Officer, you will resolve routine issues of limited scope within your own work area using general guidelines and standards or precedents as reference.  The SSS advises current and prospective minors and majors on degree requirements, planning their program of study, and appropriate course substitutions. The SSS maintains academic records and monitors degree progress, which includes student fulfillment of major requirements, and provides approval recommendations to the faculty Co-Directors for graduating seniors.

The SSS will work with the DS program faculty and staff on the development of new processes and policies to manage the program more effectively. This includes, but is not limited to, providing suggestions on procedural changes, academic requirements, and curriculum updates. The role supports the scheduling of undergraduate courses in statistics and data science. You will also assist the SSO with hiring, training, and guiding part-time student workers (Peer Advisors) who will assist with advising, degree progress, and event coordination. 

The ideal candidate should possess a positive outlook on continuous process improvement efforts while maintaining a team-based and customer-focused mindset and perform with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact.

If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply.

Applicants are required to upload a cover letter and resume in addition to providing applicant information via Stanford’s job application portal to be considered for this opening.

Stanford’s Department of Statistics is the top-ranked statistics department in the nation, dedicated to research and student training in statistical methodology and in probability.  The department is also very active in the development of these methodologies to advance other fields in the sciences and in medicine. Find out more about the Department of Statistics on our website at https://statistics.stanford.edu. 

Preferred Requirements: 

Additional highly preferred qualifications for this position includes:

• Stanford University’s policies and systems knowledge
• Student Services experience in higher education 

Responsibilities

Core Duties:

• Review documents and forms for completeness, track files for follow up and distribute for review.

• Research and resolve routine issues, refer complex issues to other staff.

• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.

• Coordinate logistics for outreach activities, meetings, and events.

• Respond to routine inquiries from students, faculty, external constituents, and staff.

• Serve as a subject matter resource to students and other departments.

• Contribute to general office administration and process improvements.

• May train and direct day to day activities of student and temporary workers.

Minimum Education and Experience

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Customer service skills.

• Basic office administration skills.

• Ability to learn compliance with legal, financial, and university policies and external regulations.