Student Services Generalist
Salary
$21.55 Hourly
Location
UCC Campus, Roseburg, OR
Job Type
Full Time
Job Number
CLA-STU-0007
Department
Full-Time Employment
Opening Date
09/04/2026
Description
Benefits
Questions
Student Services Generalist
Full-Time Classified
Make a difference from their first question to their first day of
class.
Umpqua Community College is seeking a Student Services Generalist to join
our student-focused team. This position serves as a welcoming first point of
contact for prospective and current students while providing administrative
and technical support across the student services experience.
You'll help students navigate admissions, registration, student records,
transcripts, and college resources—while keeping information accurate,
confidential, and moving smoothly behind the scenes.
If you're a customer service professional who enjoys problem-solving,
technology, and helping people, this is an opportunity to make a meaningful
impact in higher education.
EXAMPLES OF DUTIES
Provide friendly, professional assistance to students in person, by phone,
and email.
Process admissions applications, registrations, student records, and
related transactions.
Assign Student IDs and provide new students with important next-step
information.
Track student interactions from inquiry through registration and
communicate admission decisions.
Enter, update, and maintain accurate information in student information
systems and electronic files.
Process transcripts from multiple portals to support articulation and
academic advising.
Troubleshoot database, software, and portal issues and coordinate with IT
when needed.
Protect confidential student information and maintain compliance with
FERPA.
Support graduation, commencement, special events, committees, and
department projects.
Develop and maintain process guides and training materials and help train
staff and student workers.
Cross-train with colleagues to provide consistent student service and
department coverage.
KNOWLEDGE, SKILLS, AND ABILITIES:
Thorough knowledge of Microsoft software products and Windows environment.
Knowledge of email, internet, and network fundamentals and operations.
Ability to learn new software programs. • Ability to maintain
confidentiality and follow FERPA requirements.
Ability to troubleshoot simulation and skills problems (after proper
training is received).
Ability to work with and assist people from a wide range of backgrounds.
Excellent listening, oral, and written communication skills.
Positive, professional, and energetic manner.
Ability to remain flexible in a fast-paced environment.
QUALIFICATIONS
Required:
Associate degree or equivalent education and work experience.
One (1) to three (3) years of experience in customer service or
student services.
One (1) to three (3) years of experience in an office setting.
Must be competent in the use of computer programs such as Microsoft Office
(specifically Word, Excel, Outlook), keyboarding, data entry
Preferred:
Bachelor's degree
Previous experience in higher education.
SUPPLEMENTAL INFORMATION
SPECIAL INSTRUCTIONS TO APPLICANTS:
For full consideration applicants must submit with their application all of
the following:
A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position.
Current resume that includes educational and professional work experience.
A list of 3 professional references listing contact information including email address.
VETERAN'S PREFERENCE STATEMENT:
Umpqua Community College provides employment preference to qualified veterans
in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and
105-040-0015. Preference will be given only if the applicant meets the minimum
qualifications for the position and electronically attaches the required
documentation at the time of application.
Required Documentation:
Applicants claiming veteran's presence must submit one of the following:
Member Copy 4 of the Certificate of Released or Discharged from Active
Duty (DD Form 214 or 215) or
Letter from the U.S. Department of Veterans Affairs including receipt of a
non-service connected pension. Disabled veterans must also submit a copy
of their Veterans Disability Preference Letter from the Department of
Veterans Affairs.
Resources:
Request military service records:
https: // www. archives.gov/veterans/military-service-records
Veterans Preference information:
https: // www. oregon.gov/boli/workers/pages/veterans-preference.aspx
STATEMENT OF EQUAL OPPORTUNITY:UCC prohibits unlawful discrimination based on race, color, religion,
national origin, sex, marital status, disability, veteran status, age, sexual
orientation, or any other status protected by federal, state, or local law in
any area, activity, or operation of the College. The College also prohibits
retaliation against an individual for engaging in activity protected under
this policy and interfering with rights or privileges granted under anti-
discrimination laws.
Employment with Umpqua Community College is contingent upon background check
approval.
Umpqua Community College provides a comprehensive benefit package to all Full-
Time, regular employees. This includes:
Medical Insurance (includes college contribution towards monthly
premiums)
Dental Insurance (includes college contribution towards monthly
premiums)
Vision Insurance (includes college contribution towards monthly
premiums)
$30,000 Basic Life & AD&D Insurance (employer paid)
Long Term Disability Insurance
Paid Time Off : includes vacation, personal, and sick leave
Paid Holidays
Tuition waiver for employee, spouse and eligible dependents
Employee Assistance Program
Oregon Public Service Retirement Plan (PERS)
Optional Benefits including:
Oregon Savings Growth Plan 457(b)
Various 403(b) and Tax-Sheltered Annuity Plans
Section 125 plan (Flexible Spending)
Personal Short-Term Accident & Disability, additional Life Insurance and
Cancer Insurance plans
01
UCC employees must work and reside in the State of Oregon at the time their
work is being performed. Are you, or will you be residing in the State of
Oregon by the start date of this position?
Yes
No
Required Question
Employer
Umpqua Community College
Address
1140 Umpqua College Rd
Roseburg, Oregon, 97470
Phone
541 440 7690
Website
https:// umpqua.edu
