Job Title
Student Services Associate
Requisition #
998436.4
Job Type
Permanent (for any group)
Union or Employee Group
MRSA
Classification
SAC06 - Academic Services VI
Position End Date (if applicable)
Location:
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
Posting
About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with nearly 16,000 credit students, more than 5,500 non- credit students and about 1,700 employees.
Mount Royal is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.
A student-focused undergraduate university built on teaching excellence, we are known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. Learn more at mru.ca/AcademicPlan.
We are committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
About Services to StudentsThe Students portfolio at Mount Royal broadly encompasses Student Affairs, Enrolment Services, and International Education, delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. We support the University's mission by assisting students, staff and faculty through a variety of departments, including: Admissions and Recruitment, Residence Services, the Office of the Registrar (Academic Scheduling; Records; Registration, and; Student Awards and Financial Aid), Access and Inclusion Services, Career Services, the Office of Student Community Standards, Student Success and Learning (Academic Advising; Student Experience, and; Student Learning Services), Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Student Systems and Communications, and Strategic Enrolment Data.
About the RoleReporting to the Assistant Registrar, Registration and Financial Aid, this position is responsible for providing superior front-line client care and for contributing to the efficient and effective operation of registration and financial aid services. This position requires an individual who is self- motivated, willing to take on tasks, can effectively manage their time and demonstrate an ability to work in a group as well as independently.
Responsible for providing accurate information and effective referral services to a diverse population of students/clients, the incumbent will serve as an Ambassador of the institution. Additionally, the Student Service Associate must promote as well as foster a supportive student learning environment. The incumbent must provide quality customer service, demonstrate accountable stewardship of student information as well as institutional resources, accurately interpret and fairly apply all institutional policies, and demonstrate knowledge in all necessary areas.
This position is a full-time role working 35 hours per week.
ResponsibilitiesTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.
Salary: $51,745.00 - $65,500.00 per annum
Closing Date: May 2, 2024
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 999999, CV.pdf).
If you require an accommodation in order to participate in the recruitment process, please notify [email protected] and we will work together on the accommodation request.
We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.