Deadline
Mar 31, 2027
Closing in 163 days
Location
N/A
United States
Employment
Permanent
Full or part time
Reference
N/A
Posted
Oct 02, 2026
Offered salary$18.06/hour
About the role
Student Services Assistant - Financial Aid
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Posting Details
Position Information| Position Title | Student Services Assistant - Financial Aid |
|---|---|
| Posting Number | S00560 |
| Full-Time/Part-Time | Full Time |
| Work Schedule | |
| Salary | $18.06/hour Pay Grade: 5 |
| Campus/Center | Calmar |
| Location | Calmar, Iowa |
| Job Goal | This position will be a primary contact for financial aid, providing information on the financial aid process to students, parents, faculty and staff. Working in a fast-paced, high-energy, one stop Student Services Office that provides comprehensive admissions, financial aid, career services, counseling, records and registration services to new and continuing students with a high-level of accuracy and exceptional customer service. Utilize strong problem solving and communication skills to assist students with a wide range of enrollment services questions. |
|---|---|
| Duties and Responsibilities | Supports in-person and virtual student services with a strong focus on customer service, accuracy, and quick response time for students, parents, community members, and staff. Communicates and corresponds with new and continuing students to provide guidance and resolve situations or challenges related to admissions, financial aid, career services, counseling, records, and registration. Schedules and organizes appointments for a large staff team across the NICC district with accuracy and efficiency. Assists students directly with navigating web resources (Free Application for Federal Student Aid (FAFSA), Master Promissory Note, Loan Entrance Counseling, Student eForms, etc.) to complete the financial aid process from initial application to final award. Inform students and families of the availability of federal, state and institutional financial aid and the eligibility requirements. Provide administrative support for financial aid processing in compliance with federal and state regulations, as well as, institutional policies. Responsible for electronically processing incoming paperwork and performing regular follow-up via email, text or phone calls. Enters and maintains student-related information in a variety of customer/student management software tools and other related systems including, but not limited to, GSuite, Ellucian Colleague (Student Information System), SoftDocs (Electronic Files and Forms), and Customer Relationship Management (CRM) systems. Handles confidential or sensitive information with discretion and in accordance with student privacy policies. Assist with student outreach efforts. Work independently to plan, prioritize and organize a diversified workload and recommend changes in office practices or procedures to improve efficiency. Schedule, organize, and complete special projects, as needed, for members of the department. |
| Qualifications | Minimum of one year of post-secondary education in Administrative Assistant area with one year of relevant work experience or two years of related post-secondary education. CERTIFICATIONS AND LICENSES: Must possess a valid driver’s license. |
| Essential Functions | Attention to detail, strong organizational abilities, and effective interpersonal and communication skills are essential. Display proficiency in managing multiple tasks, prioritizing responsibilities, and safeguarding confidential information within a complex environment. Technology proficiency using various software applications, specifically, Microsoft and GSuite. Ellucian Colleague experience is extremely beneficial. Must have strong written and oral communication skills and competent proofreading skills. Must possess strong knowledge of office practices and procedures. Work effectively with a diverse student, staff and community population. |
| Open Date | 10/01/2026 |
|---|---|
| Close Date | |
| Open Until Filled | Yes |
| Special Instructions to Applicants |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
Please provide the last four digits of your social security number.
(Open Ended Question)
- *
How did you hear about this employment opportunity?
- NICC Website
- Posting at NICC
- IowaWorks
- AccessDubuqueJobs
- Indeed.com
- HigherEdJobs.com
- Local Newspaper
- Other
- *
If newspaper, please provide name/town of newspaper. Enter N/A if not applicable.
(Open Ended Question)
-
If you answered the referral question with "Other", please provide. Enter N/A if not applicable.
(Open Ended Question)
Applicant Documents
Required Documents- Resume
- Cover Letter/Letter of Application
- Letter of Recommendation
- Unofficial Transcripts
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.
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