Student Service - Ticket Office

Student Service - Ticket Office

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Job Description

Req Id: 18305

Job Title: Student Service - Ticket Office

City: West Lafayette

Job Description:

The Purdue University Athletics Ticket Office (ATO) is responsible for ticketing five sports (football, men's and women's basketball, volleyball and baseball). The ATO relies heavily on Purdue student employees to work both in the office and at athletic events. Office hours are assigned based on a student's class schedule and availability of hours. Most student employees work between 5 and 12 hours in the office and split an equal amount of athletic events. Student employees are required to work all home football games and be reliable and dependable members of the ATO staff.

MAJOR RESPONSIBILITIES

Process ticket sales at the ticket office during office hours and athletic events

Answer questions concerning ticket prices & policies and provide general athletic department information to customers

Provide excellent customer service to John Purdue Club members, Purdue students, the general public and all internal & external stakeholders

Effectively handle and solve customer complaints and issues both during normal business hours and at athletic events

Follow all NCAA, Big Ten and Purdue University rules and policies

Other duties and responsibilities as assigned

QUALIFICATIONS

Demonstrate exceptional customer service skills, communication, and problem solving

Follow oral and written instructions

Maintain an effective working relationship with clients, employees, and other athletic department staff

Work well as an individual and as a dependable part of a team

Maintain an effective working relationship with co-workers and other athletic department staff

Note: This position has the expectation of working many athletic events including every home football game, so working weekends and nights (including some holidays/breaks) is a possibility.

Email [email protected] with any questions.

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Non-Exempt

Posting Start Date: 2/5/24

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