Student Service Specialist II (KCK CEHWC)
JOB CLASSIFICATION
Pay grade level: Grade 12
Compensation: $44,267 - $60,867. Commensurate with education and experience.
Employee category: Staff
Department: Admissions and Recruitment
Reports to: Assistant Director of Admissions and Recruitment
FLSA status: Non-Exempt
Job Code: TBD
Location: Primarily the Downtown Campus, but any other college location as
assigned by
the appropriate administrator
Downtown Campus refers to the Kansas City Kansas Community Education,
Health and Wellness Center located in downtown Kansas City, Wyandotte County,
Kansas, which was created to provide health, wellness, financial literacy, and
education services.
SUMMARY
Responsible for staffing the one-stop student services area in the Downtown
Campus while enhancing the delivery of prompt, professional, and courteous
expertise. This work will include providing information on admissions,
registration, financial aid, graduation, and other advising, while delivering
exceptional customer service. This position will supplement the college's
recruitment and retention efforts to reach target populations that
traditionally struggle in the post-secondary environment. This individual may
provide supportive encouragement through participation in structured
activities, mentoring, campus programming, and leadership development while
students are enrolled at KCKCC.
POSITION DESCRIPTION
Assess the needs of walk-in and electronic traffic to the Downtown Campus
by answering questions and/or referring specific concerns to other
professional staff in appropriate areas of enrollment management, student
services, financial aid, or the registrar's office.
Serves as the first point of contact to current and prospective students
attending classes or planning to attend classes at the Downtown Campus.
Assist students in identifying and resolving educational barriers.
In conjunction with the Assistant Director and Director of Student
Success, develop outreach strategies and/or program materials that will
address the identified needs of students.
Assist students in creating individualized action plans and goals for
success.
Create, develop, and implement strategies for student success as deemed
appropriate.
Create, develop, and plan discussions utilizing social media and
technology.
Guide and assist prospective and current students through the federal
financial aid application process and collaborate as needed with staff in
the Financial Aid office.
Partner with other KCKCC departments to host student-focused meetings and
activities.
May assist in the work with area high schools by providing information
central to the potential recruitment of students.
Ensures compliance with FERPA regulations when meeting with current or
prospective students and their families and when making inquiries with
staff and faculty to gather requested information.
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Possess strong written and oral communication skills.
Must demonstrate a commitment to and ability to work with multi-cultural
students and faculty population.
Have a clear knowledge of federal and institutional policies governing
various higher education processes related to enrollment and financial
aid.
High energy, self-starter who can work with minimal supervision.
Ability to develop and maintain excellent working relationships and
establish credibility with all levels of employees in the organization.
Detail-oriented with ability to work independently.
Working knowledge of Microsoft 365 applications, Microsoft Office,
Outlook, and social media.
Ability to work under pressure.
Ability to manage several projects with multiple deadlines simultaneously.
MINIMUM QUALIFICATIONS
Associate's degree.
Two (2) years of customer service experience.
Minimum of two (2) years' experience working with individuals from
multi-cultural backgrounds.
Computer-savvy and able to quickly grasp new technology.
PREFERRED QUALIFICATIONS
Bachelor's degree.
Three (3) years of experience in student advising, student affairs,
financial aid, admissions, or a related higher education field.
Experience utilizing student information systems (SIS) and document
imaging systems.
Bilingual – Spanish highly desired.
WORKING CONDITIONS
While performing the duties of this job, the employee is frequently required
to stand, talk, hear, walk, and sit. While performing the duties of this job,
the employee may occasionally push or lift items.
WORK SCHEDULE
40 hours per week. Must be able to work a flexible schedule/hour to meet
operational needs. May require evening and weekend hours.
TO APPLY
Visitwww. kckcc.eduand click onCAREERS for a list of
available positions.
Read the job announcement carefully noting the initial screening date,
minimum qualifications, and required information. Note that information
contained in your application materials will be used to determine if you
meet the minimum qualifications for the position. Make sure you
complete/submit all the documents listed as required.
If the position lists a required transcript (during the application
process) unofficial transcripts may be submitted. However, please note
that upon selection for hire, you will be required to submit official
transcripts.
Ensure that your transcripts show that a degree was awarded or conferred
if you are stating that it is your highest level of education completed.
If you certify your level of education and it cannot be verified from your
transcript(s), your application may not be referred to the selection
committee.
Foreign degrees are acceptable provided they have been translated and/or
shown to have equivalency to a United States: Associate, Bachelor, Master,
or Doctorate level degree.
Documentation verifying completion of a degree, course work within a
discipline, or other educational criteria should be electronically
attached (uploaded) to your application.
Three (3) professional references with phone number and email addresses
are required.
A college selection committee is responsible for application review and
interviews. The final candidate(s) selected to be hired will be made by
the hiring manager.
Successful completion of a background check on all persons recommended for
employment is required. Individual hiring departments may elect to
administer pre-employment tests, which are relevant to essential job
functions, as part of the applicant selection/hiring process.
This job description in no way states or implies that these are the
only duties to be performed by the employee occupying this position. Employees
will be required to follow any other job-related instructions and to perform
any other job-related duties requested by their supervisor. This job
description may be revised upon development of other duties and changes in
responsibilities.
KCKCC is an Equal Opportunity Employer
