Student Service Adviser (HEO 4)

University of South Australia
November 13, 2024
Contact:N/A
Offerd Salary:$70,476
Location:N/A
Working address:N/A
Contract Type:fixed term contract
Working Time:Full time
Working type:N/A
Ref info:N/A

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  • Based in Student and Academic Services at the City West Campus

  • Full-time, fixed term contract until 23 July 2025
  • Salary: $70,476 per annum (plus 17% superannuation)
  • About You

    You are a highly motivated team-player with a passion for exceptional customer service. With outstanding organisation skills and the developed ability to multitask, you are someone who genuinely enjoys delivering high standard administrative services.

    With a can-do attitude and excellent communication skills, you're looking for your next challenge to expand your horizons and join a fun team culture!

    About the Role

    Reporting to the Team Leader: Campus Central, you will act as a first point of reference for, and manage administration enquiries from students, staff, alumni and members of the public via phone, email, chat and face-to-face. You will provide quality customer service, liaise with other areas of the University such as Academic Units, Student and Academic Services to ensure timely and accurate responses.

    About Student and Academic Services (SAS)

    The Student and Academic Services (SAS) Unit provides senior leadership, guidance and services which enable the University to maximise the success and experience of all UniSA students. Acting as a key partner and facilitator with academic units, and working collaboratively with other central units, SAS is responsible for the development and maintenance of student facing services, policy, information systems and procedural frameworks. The Unit coordinates and provides quality assurance for a number of University functions including student support, admissions, enrolments, research candidature, examinations, graduations, student finance and scholarships.

    About UniSA

    The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

    Essential Skills and Experience

  • Demonstrated provision of high-quality customer service with strong interpersonal, conflict management and problem-solving skills
  • Appropriate qualifications at certificate or diploma level or demonstrated equivalent skills and/or experience and a demonstrated commitment to teamwork, continual professional and personal development
  • Demonstrated ability to apply and interpret policies and procedures
  • Highly developed verbal and written communication skills
  • Demonstrated computing and administrative skills including proficiency with the Microsoft Office suite, data entry and developing and maintaining paper-based and electronic administrative systems
  • Desirable: experience with PeopleSoft, CRM, POS or similar
  • Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Generous superannuation contributions of 17%
  • Corporate health insurance
  • Various on-site services available at our campuses which may include on- site gym membership
  • A variety of leave arrangements
  • Culture

    At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

    Start Your Unstoppable Career

    For a copy of the position description and to apply, please visit Working at UniSA. Applicants are required to upload a cover letter and resume only.

    Please address your cover letter to Laura Gomes, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6669.

    Applications close: 11:30pm Wednesday 13 November 2024

    We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on [email protected]. Anything you tell us will be kept completely confidential

    Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

    #S-DNI #LI-DNI

    CLICK HERE to access a copy of the Position Description Opens in new window

    How to apply:

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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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