Student Loan Call Center Representative
Location: Minneapolis, MN - Hybrid · Type: Full time · Posted:
2026-09-09 · Reference: R4924
ECMC Group is a nonprofit corporation focused on helping students succeed.
Headquartered in Minneapolis, ECMC Group and its family of companies provide
financial tools and services, as well as funding for innovative programs to
help students achieve their academic and professional goals.
Job Summary
Under supervision, contacts student loan borrowers throughout loan lifecycle
to discuss their ability to repay their student loans and offer options for
keeping or bringing the loan current.
This position is classified as hybrid and requires attendance in office,
Monday - Wednesday in Minneapolis, MN.
Essential Duties and Responsibilities
Makes outbound calls to students and references to counsel them on options
to manage student loans and to keep/bring loans to a current status
through payment, forbearance or deferment.
Communicates with borrowers by telephone, mail and/or email to inform them
of their responsibilities and the consequences of default.
Receives predictive telephone dialer system transfers and handles them
within required measures.
Maintains clear, concise and accurate documentation of borrower accounts,
including all contact made and received.
Maintains current and accurate knowledge of laws and regulations affecting
the repayment of student loans, including the consequences of default, and
the various payment/deferment options available to borrowers.
Updates loan status on system of record.
Participates in work group activities to solve problems or improve
processes.
Performs other related duties as assigned.
Required Qualifications
High School diploma or GED
1+ year of office/business, clerical or customer service experience
Preferred Qualifications
1 year of call center experience
1 year of financial industry experience, including student loans,
collections and/or banking
Bilingual in Spanish and English
The hourly pay for this position is $20.00. Actual compensation may vary based
on factors such as relevant experience, peer and market benchmarks, and
geographic location.
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
ECMC Group also provides a comprehensive benefits package:
Health & wellness benefits: Medical, dental, and vision insurance plan
options, with a generous employer subsidy. Company paid life & disability
insurance, pre-tax flexible spending accounts and robust wellness
programs.
Financial benefits: Generous 401(k) plan with a company match up to 6%
and additional discretionary contribution potential, holiday time off,
paid time off accrual starting at 20 days/year and commuter subsidy.
Education benefits: Tuition reimbursement up to $10,500/year for approved
programs and student loan payment reimbursement up to $4,800/year. Up to
$5,250 of qualifying education benefits can be reimbursed pre-tax.
