Student Information Desk Adviser

Salary: £25,742 to £28,759 per annum Closing Date: Sunday 14 April 2024 Reference: SO5179-24-100

Would you like to play a key role in the delivery of our Student Information Desk service at the heart of each campus?

In this varied and sometimes challenging role, you will act as the first point of contact for students, staff and visitors providing an efficient triage service to a diverse range of service users on campus.

Using your excellent communication skills and experience of delivering customer service to provide advice and guidance, you will also need to exercise judgement to identify risk and ascertain when to operate a crisis response, involve others or pass on more complex enquiries to ensure the provision of a responsive, appropriate and effective service.

Working as part of a team you will be handling a range of enquiries related to student administration and support services, and advise enquirers on university policy, process and procedures.

To be successful in this role you should have:

This is a full-time, permanent post. Core hours of attendance are usually Monday - Thursday, 8:30- 17:00 and Friday 8:30 - 16:30. Although the base site is Falmer, some working at other sites (Moulsecoomb and/or Grand Parade) is expected. Job-sharers are welcome to apply.

Interviews are expected to take place on 23 April 2024

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The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage male applicants and all those from Minority Ethnic backgrounds. The university is underrepresented by these groups at this job grade.

For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.