Student Financial Services Representative
Staff Job Listings
Learn More About JBU
Student Financial Services Representative
Full-time position, posted 8/4/2026
Position Summary
Customer-focused team member who plays a vital role in delivering day-to-day
administration and exceptional service. Consistent interaction with students
and families, ensuring positive experiences and efficient operations. Assists
in guiding students and families through the financial aid, billing, and
collections processes from the initial FAFSA application stage to the
completion of the student's file.
Role Qualifications:
Strong ability to create good will with staff, faculty, and students;
servant attitude.
Ability to complete work within short deadline periods in a fast-paced
environment with varied responsibility.
Effective communicator who conveys appropriate content and tone while
maintaining confidentiality and regulatory compliance.
Commitment to the Articles of Faith, Mission, and Objectives of the
University; and desires to be a role model for students by demonstrating
an active Christian faith in personal example and in work related
responsibilities.
Position Responsibilities:
Communicates with Traditional, Online Undergraduate, and Graduate program
students and parents both in-person and by telephone regarding FAFSA,
financial aid, and financial account concerns.
Responds quickly and efficiently to customer needs or operational
challenges.
Stays attentive to detail and quality standards while maintaining speed
and productivity.
Maintains a positive, energetic attitude even during busy or stressful
periods.
Oversee Colleague (electronic processing) of FAFSA associated with
Colleague software, including the verification process according to
federal guidelines.
Work with admissions counselors using Slate software to track incoming
students from inquiry stage to accepted stage for financial aid purposes.
Reviews and processes FAFSAs.
Prepare student files for awarding (creating offer letters) and
disbursement of aid to student accounts.
Outside scholarship management.
Oversee billing, deposit, refund, collections, and payment schedule
processes for all students.
Tracks eligibility for federal aid, need-based aid, institutional aid,
work-study, and assists with Satisfactory Academic Progress procedures.
Responsible for learning and implementing federal financial aid and
student account regulations as set by United States Department of
Education.
Set objectives and accomplishes them without the need for frequent follow-
up.
Perform other duties as assigned.
Essential Skills and Experience:
Customer service oriented.
Positive countenance and consistent patience.
Adaptability and ability to learn quickly.
Excellent written and verbal communication skills.
Strong computer skills.
Effective organization, attention to detail, and accuracy.
Ability to receive constructive feedback.
Preferred Skills and Experience:
One or more years of office experience with responsibility.
Knowledge and experience in account collections, financial customer
service, or student financial aid processes.
Education:
Bachelor's degree preferred.
Physical Demands and Work Environment
Physical demands: While performing the duties of this job, the employee is
frequently required to walk; stand; sit; use hands; reach with hands and arms;
balance; stoop; talk, and hear. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include
close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually
minimal.
This is a safety sensitive position as defined by the Equal Employment
Opportunity Commission (EEOC). This means that the employee's inability or
impaired ability to perform job-related tasks could result in a direct threat
to their safety and/or the safety of others.
The employee is expected to adhere to all University policies.
About JBU
Information describing the university is available online.
To apply, please upload the following documents to the "Upload Your Documents"
page:
Cover Letter
Your resume
A completed and signed staff employment application (Click Here to Access the Application)
Only complete materials will be reviewed. Applicants selected for an interview
will be contacted by the university.
Contact Information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7197
e-mail: [email protected]
