Student Finance and Enrolment Officer (HEO 4)

University of South Australia
February 05, 2025
Contact:N/A
Offerd Salary:$72,943
Location:N/A
Working address:N/A
Contract Type:fixed term contract
Working Time:Full time
Working type:N/A
Ref info:N/A

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  • Based in the Student and Academic Services Unit at the City West campus

  • Full-time, fixed term contract until 31 December 2025
  • Commencement Salary: $72,943 per annum (plus 17% superannuation)
  • About You

    You are an experienced administrator with exceptional customer service skills and a keen eye for detail. You have a proactive approach, consistently delivering results and providing innovative solutions. Your exceptional communication skills enable you to convey information with clarity and diplomacy. You thrive in collaborative environments, motivating others and demonstrating resilience in the face of challenges.

    About the Role

    Reporting to the Student Finance and Enrolment Team Leader, you will ensure smooth processing of student payments, refunds, internal payment requests and fee waivers. You will maintain enrolment and class schedule data, ensuring data integrity. You will assess and process post census changes of enrolment and fees in special circumstances and staff administrative errors. You will provide detailed advice to students and staff on enrolment and fee matters, on the phone and via email using the Service Cloud.

    About the Student and Academic Services Unit

    Student and Academic Services (SAS) provides senior leadership in student and academic administration in a distributed service environment. It is responsible for the development and maintenance of policy, information systems and procedural frameworks. The Unit coordinates and provides quality assurance for a number of University functions including student admissions, enrolments, examinations, graduations, student finance and scholarships.

    About UniSA

    The University of South Australia is Australia's University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

    Essential Skills and Experience

  • Proven admin experience with strong skills in spreadsheets, word processing, systems, and communication
  • Experience in finance operations or knowledge of financial processes
  • Strong communication skills with staff, students, and the public
  • Proven commitment to high-quality customer service
  • Excellent organizational skills, with experience in meeting deadlines and prioritizing tasks
  • Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Generous superannuation contributions of 17%
  • Flexible working conditions
  • A range of salary packaging options, including vehicle leasing, laptops and car parking fees
  • A variety of leave arrangements
  • Culture

    At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

    Start Your Unstoppable Career!

    For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

    Please address your cover letter to Laura Gomes, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6960.

    Applications close: 11:30pm Wednesday 5 February 2025

    We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team [email protected]. Anything you tell us will be kept completely confidential.

    Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

    #S-DNI

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    How to apply:

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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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