About the role
Posting Information
Requisition 202600277STTitle Student Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY) Employee Class Student Employee College Work Study Position No Department IT Engagement Division Information Technology Hours per week 15-26 Hiring Rate $10.00 Preferred Student Classification Freshman, Sophomores, and Juniors Nature & Purpose of Position NATURE & PURPOSE OF POSITION: Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to internal and external clients.
SUPERVISION GIVEN & RECEIVED: Receives general supervision and mentoring from Service Desk Manager and full-time technicians. Serve as a mentor and source of support for other student workers.
PRIMARY RESPONSIBILITIES.
OTHER SPECIFICATIONS:The Service Desk is often an environment in which the employee will be exposed to fast-paced working conditions. The employee must be willing to accommodate these varying situations in addition to possessing the following essential skills:
Other Requirements for the Position EDUCATION & EXPERIENCE REQUIREMENTS: Must be a current SHSU student enrolled in a minimum of six (6) semester hours with a SHSU GPA of 2.5 or greater. Must be able to demonstrate basic computer competencies and knowledge. IT, Service Desk or customer service job experience preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
International Students – please visit the following website for more information on employment requirements and eligibility: https: // www. shsu.edu/dept/global-engagement/international-students-and- scholars/employment.html.
Work Schedule Requirements: Must be able to work 15 to 26 hours per week as well as the following times:
Work hours will be scheduled within these timeframes based on departmental needs. Open Date 08/04/2026 Position Number
Contact Information
Contact Name & Title Norma VazquezContact Phone (936) 294-1950 Contact Email [email protected] Contact Building & Room # AB1 145 Contact Fax Contact Instructions Summary
EEO Statement
EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.
Annual Security and Fire Safety Report Applicant DocumentsRequired Documents
Optional Documents
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(Open Ended Question)
(Open Ended Question)
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.