About the role
Student Advisor (French and English)
Location: Barcelona, Cataluna, Spain · Reference: 3405
EF Education First - Corporate Learning is looking for a new Customer Service Representative.
If you live in Barcelona, have a valid NIE/Spanish Social Security Number, and want to work 20 hours a week, Monday to Friday, either in our central office or from home (2 days a week) with an international team of experts, apply now!
You will also enjoy a 2-week paid training, 28 vacation days per year, excellent price for gym access, international career opportunities, and, with seniority, a flexible remuneration plan that includes private medical insurance, childcare, and personal development training.
Responsibilities
Your responsibilities will include, but are not limited to:
Motivating and guiding our students through our online school
Advising on how to achieve personal and company learning targets via phone, chat, and email
Presenting the different school features and options to provide a customized service
Overcoming student objections, anticipating their needs by giving personal solutions to manage time and progress
Offering call and follow-up service in French (C2 level) and English (C1 or C2 level). Other languages spoken will be a plus
Hosting school demo webinars
Providing technical advice and solutions to ensure all our students have the best learning experience using EF products
Responding to all questions directly or by relaying them to our Global Customer Service by email or chat
Meeting the operational requirements for the quality and productivity of customer support services
Reporting to your Supervisor
Qualifications
To be successful in this role, you will be/have:
Excellent writing and speaking skills in French and English
Highly responsible with a strong sense of ownership and autonomy
Focused on students’ satisfaction and ready to go the extra mile
Cultural awareness and interpersonal skills that establish a trusted advisor relationship with students
Ability to remain calm and organized under pressure and with uneasy students
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.