Student Accounts Office Student Assistant (Federal Work-Study or Student Assistant)

Assistant)

Position Information

Position Summary We are looking for individuals who have a great background in customer service. You will get to provide outstanding customer service to customers who visit our department. You will get to put in practice your excellent verbal communication skills, charisma, and the ability to stay calm under pressure to ensure our customers have an extraordinary experience at the University, even when talking to you over the phone. Essential Duties and Responsibilities -Welcome Customers by greeting them promptly; offering assistance. -Answering incoming calls in a timely and efficient manner. -Help guide and educate customers by providing them information related to their student account. -Accurately respond to customer questions; in-person, phone or in writing. -Accept payment for tuition and fees and process payments by cash or check. -End of shift reconciliation for all payments cashiered. -Provide Excellent customer service. -Forward customer escalations to supervisor. -Maintain front desk supplies, ensure area is organized at all times. -Contribute to team effort by accomplishing additional projects. -As business needs arise, other tasks may become necessary.

Education, Certifications and/or Licenses Experience -Previous cashiering/customer service experience is helpful, but we are willing to train the right person. -Basic computer and telephone skills. -Prefer Microsoft Office products knowledge. Knowledge, Skills & Abilities -Excellent written and oral communication skills. -General keyboard knowledge. -Excellent attention to detail. -The ability to relate to customers in a professional and courteous manner. -Ability to multi-task. -Motivated and positive.

Posting Detail Information

Posting Open Date Open Until Filled Yes Posting Close Date Special Instructions to Applicants

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