Strategic Services Associate - Network Management & Clinical Planning
Work Arrangement:
Requisition Number: 274301
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: DUKE HEALTH INTEGRATED PRACTIC
Date: Aug 28, 2026
At Duke Health, we're driven by a commitment to compassionate care that
changes the lives of patients, their loved ones, and the greater community. No
matter where your talents lie, join us and discover how we can advance health
together.
Duke Health Integrated Practice
Pursue your passion for caring with Duke Health Integrated Practice, which
comprises more than 110 primary and specialty outpatient clinics, extending
the reach of Duke Health's mission across the state of North Carolina.
JOB LOCATION
DHIP Administrative Offices RTP - 4825 Creekstone Dr
JOB SUMMARY
We are seeking a Strategic Services Associate to support the Duke Health
Integrated Practice network management and clinical planning activities by
analyzing provider network needs, service line capacity, market demand, access
opportunities, and operational performance. Partners with clinical,
operational, and administrative leaders to identify gaps, develop
recommendations, support implementation, and monitor the impact of network and
clinical growth initiatives.
JOB DUTIES AND RESPONSIBILITIES
Lead analyses related to provider network performance, clinical service
planning, access, capacity, referral patterns, market positioning, and
growth opportunities. Collaborate with DHIP, service line, and operational
leadership to define network management priorities and clinical planning
recommendations.
Develop, maintain, and optimize datasets, dashboards, and planning tools
that support network management, clinical program development, and service
line decision-making. Prepare and evaluate supporting analyses to identify
barriers, gaps, and opportunities in care delivery, patient access, and
clinical growth.
Participate in development and regular production of network and clinical
planning reports, including market assessments, provider supply and demand
analyses, access metrics, geographic mapping, and performance summaries.
Incorporate Excel graphics, PowerPoint presentations, and mapping tools as
appropriate to communicate findings clearly.
Support organizational efforts to manage and financially model annual
compensation planning processes for clinicians. Integrate market, access,
finance, operational, and clinical data to inform service line growth,
recruitment planning, and community practice strategy.
Provide analytical and project management of service lines, and community
practices on network management, clinical planning, provider alignment,
and implementation of strategic growth initiatives.
JOB ELIGIBILITY REQUIREMENTS
Bachelor's Degree from an accredited university required.
Minimum of 3 years work experience, including experience with significant
responsibility for performance/ process improvement. A Masters degree can
substitute for two years of experience.
Demonstrated business integrity and ability to ensure deadlines are met,
including re-establishing priorities as necessary.
Excellent verbal and written communication skills, including superior
grammar and proofreading skills.
Excellent interpersonal skills with the ability to engage at all levels of
the organization. Demonstrate a professional and adaptable demeanor with
internal and external clients, including administrators, physicians,
peers, and support staff.
Exhibit a high energy level, and demonstrate the ability to work as a
team, with flexibility in work habits to schedule and meet the needs of
the team.
Proven track record of exceptional customer service skills.
The ability to multi-task, planning and prioritizing a large volume of
detail-oriented work in accordance with changing deadlines.
The ability to work with minimum supervision, set priorities, and follow
through to accomplish results.
Familiarity with physician compensation planning and incentive structures
Strong computer technology skills including, but not limited to: Microsoft
Outlook, Microsoft Word, Excel, Access, PowerPoint, SmartSheet, OneNote,
and Survey Monkey.
Valid driver's license required and means of transportation.
Demonstrable ability to perform analysis of data and recommend
opportunities for improvement.
Ability to manage numerous diverse projects simultaneously through
effective priority setting, efficient use of time, well organization.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends
or holidays.
Duke is an Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color, disability, gender,
gender expression, gender identity, genetic information, national origin,
race, religion, sex (including pregnancy and pregnancy related conditions),
sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include
essential job functions that require specific physical and/or mental
abilities. Additional information and provision for requests for reasonable
accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
