GT
Administration/Managerment

Specialist, Technology Support

Deadline
Oct 31, 2026
Closing in 12 days
Location
N/A
United States
Employment
Permanent
Full or part time
Reference
N/A
Posted Oct 13, 2026
Offered salary$44,993

About the role

Specialist, Technology Support

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Posting Details

Position Information
Job Title Specialist, Technology Support
Status Regular
Full Time/Part Time Full-time
Location Jamestown Campus
Job Description At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The technology support specialist performs installation, maintenance, and repair of the college’s computers, servers, printers, and scanners. S/he will install, maintain, support, and operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.
Min Salary $44,993.26
Mid Salary $55,465.44 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.
Duties/Functions
Difficult Challenges
Contacts
Education Required
  • Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree.
Education Preferred
  • Bachelor’s degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred.

Certifications:
  • Other industry standard, related certifications.
Experience Required
  • One year of experience in a technical support related field.
Experience Preferred
  • 3 years of experience in a technical support related field.
  • Experience with Microsoft Intune.
  • 1 year experience supporting macOS
  • Experience imaging computers
  • Experience with Enterprise Service Desk software and Remote Support software
  • Experience with Multi-Function Network Printing solution.
KSA Required
  • Demonstrated knowledge in supporting a Windows, Mac, and Apple iOS.
  • Demonstrated knowledge of PC configuration and repair.
  • Demonstrated knowledge in operating audiovisual equipment.
  • Demonstrated knowledge in current versions of Windows Operating System and Apple iOS.
  • Demonstrated knowledge in computer configuration and repair.
  • Ability to install, configure, and repair printers.
  • Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
  • Proficient in email, MS Office, virus protection software and other common college software applications.
  • Strong organization and problem-solving skills.
KSA Preferred
Department/Job Specific Requirements
  • Position may require hours that are outside of the normal schedule which may be adjusted to meet the needs of the department.
  • Must have a valid driver’s license.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

  • Ethics
  • Safety/Shooter on Campus
  • Personal Information Protection Training (PIP)
  • Anti-Discrimination/Harassment & Title IX
  • Other training may be required as determined applicable.
Physical Demands
Posting Type Staff
Posting Detail Information
Posting Number 2026-003-REG
Open Date 10/12/2026
Close Date 10/31/2026
Open Until Filled No
Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Associates degree or higher degree in information technology (computer science, computer information systems, programming or other related field) or seven (7) or more years of relevant experience in lieu of the degree.
    • Yes
    • No
  2. * Do you have a valid driver's license?
    • Yes
    • No
  3. * Do you have at least one year of experience in a technical support related field?
    • Yes
    • No

Documents Needed To Apply

Required Documents
  1. Resume
  2. License/Certification
Optional Documents
  1. Cover Letter
  2. Transcripts
  3. Letter of Recommendation
  4. Other

How to apply

Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.