Specialist IT Support Engineer (CH12145R)

Job title Specialist IT Support Engineer

Department Digital, Data & Technology Group

Salary Starting from £30,505, rising to £36,924

Grade Grade 6

Contract Type Full Time, Open Ended

Placed on Monday 16 December 2024

Closing date Sunday 05 January 2025

Interview date Monday 20 January 2025

Reference CH12145R

Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)

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Are you a skilled IT Professional with a background in IT support and service delivery?

We have an exciting opportunity to join our team focussed on the support of specialist and advanced IT, software and solutions supported by Digital, Data and Technology Group (DDaT).

You will be part of a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of specialist IT support to the University, acting as the point of escalation for incidents, requests and changes, and will provide technical expertise in your area.

A typical day may see you helping to set up and deploying equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience. This team supports novel scenarios and bespoke solutions that are unique to the University environment.

You will also assist in developing our support services, whilst maintaining positive relationships with both the customer-base and staff within DDaT.

An ideal candidate in this role would have the following:

You will be a highly motivated and proactive problem solver, with a strong technical capability. You will be able to independently research and resolve complex issues and go beyond traditional service desk duties to provide advanced IT support. You will be looking to develop skills in all facets of IT, to support the diverse needs of the University.

This role is offered on a full time (36.5 hours per week) permanent basis.

For informal discussions about the role please contact Adrian Hooper on [email protected] or Sherilyn Elmes on [email protected]

Find out more about our benefits.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.