Job title Specialist IT Support Engineer
Department Digital, Data & Technology Group
Salary Starting from £30,505, rising to £36,924
Grade Grade 6
Contract Type Full Time, Open Ended
Placed on Thursday 17 October 2024
Closing date Monday 11 November 2024
Interview date Friday 29 November 2024
Reference CH12145
Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)
Apply Online Share
Are you a skilled IT Professional with a background in IT and/or Audio-Visual support and service delivery?
We have an exciting opportunity to join our team focussed on the support of specialist and advanced IT and Audio-Visual equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), within a changing business, research, and technical environment.
You will be part of a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area.
A typical day may see you helping to set up and deploying equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience.
You will also assist in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer-base and staff within DDaT.
An ideal candidate in this role would have the following:
You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, to support the diverse teaching and research capability of the University.
This role is offered on a full time (36.5 hours per week) permanent basis.
For informal discussions about the role please contact Adrian Hooper on [email protected] or Sherilyn Elmes on [email protected]
What we can offer you:
Find out more about our benefits.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
please note the job title Specialist IT Support Engineer is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (Specialist Support).
Further details:Job Description & Person Specification
Terms and Conditions of Employment
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.