CSU Careers CSU
Division of Student Affairs & Enrollment Management
Business Systems Analyst III
RESPONSIBILITIES & DUTIES:
CRM Configuration & System Administration
Configure and maintain Slate objects (forms, events, fields, rules,
queries, reports, communications) to support admissions and enrollment
workflows; manage basic user access and role updates in coordination with
security standards.
Coordinate integrations (e.g., PeopleSoft, third-party services),
monitor performance, and validate end-to-end data flows and scheduled
jobs.
Project Development & Implementation
Lead project teams to translate business requirements into solution
designs, establish schedules, manage resources, and track progress to
deliver milestones and goals.
Develop project artifacts (requirements, use cases, test plans) and
drive stakeholder consensus on priorities and scope; coordinate end-user
training and documentation.
Systems Analysis, Process Improvement & Change Management
Analyze functional needs, inputs/outputs, and operational functions;
recommend configuration and vendor options; conduct process mapping to
streamline workflows and standardize practices.
Validate post-deployment outcomes against specifications; iterate using
feedback and metrics.
Facilitate structured change management (impact assessment, approvals,
communications, training) for upgrades and configuration changes.
Testing, Releases & Change Management
Plan and execute system integration, regression, user acceptance testing
(UAT), and quality assurance (QA) testing for upgrades/new
functionality; manage issue logs through remediation and sign-off.
Coordinate cutover and release activities following software development
life cycle and quality practices.
Data Quality, Reporting & Dashboards
Monitor and improve data quality; perform audits, reconciliations, and
cleanup; define data standards and dictionaries in partnership with
stakeholders.
Build and maintain operational reports, advanced queries, and dashboards
for recruitment and admissions data to support stakeholders in decision
making; run routine data integrity checks.
Stakeholder Support & Training
Provide consultative support, troubleshooting, and targeted training;
create user guides and quick-reference materials to increase effective
system use.
Provide consultative support and troubleshooting; create user guides and
deliver targeted training sessions to increase effective use of Slate
across campus units.
Collaborate closely with Enrollment Management Marketing & Visitor
Experience, Admissions & Recruitment, Registrar, Financial Aid, Student
Affairs, Academic Affairs, and Information Technology Service to align CRM
functionality with enrollment goals and compliance standards.
Represent the office in CSU systemwide or vendor/user-group discussions as
appropriate to share practices and gather insights.
REQUIRED QUALIFICATIONS:
Education:
Equivalent to a bachelor's degree in a related field and four years of
relevant experience. An advanced degree in a related field may be
substituted for the required education on a year-for-year basis.
Experience:
Additional experience demonstrating the required knowledge and abilities
may be substituted for the required education on a year-for-year basis.
Knowledge, Skills, & Abilities:
Excellent project management skills, with the ability to manage multiple
complex projects and ensure successful delivery within scope, budget, and
timelines.
Advanced analytical, organizational, and problem-solving skills; ability
to translate functional needs into scalable technical solutions and manage
competing priorities.
Advanced communication and interpersonal skills to collaborate across
admissions, enrollment management, and IT; ability to drive consensus
among diverse stakeholders.
PREFERRED QUALIFICATIONS
Demonstrated expertise in leading and managing complex IT/business systems
projects, including requirements, prioritization, testing, and release
management.
Strong proficiency in Slate CRM (or comparable CRM) configuration and
administration, including security, workflows, forms, rules, queries,
reporting, and communications.
Experience administering or supporting Technolutions Slate (or comparable
CRM) in higher education; familiarity with admissions/enrollment
processes.
Experience with PeopleSoft (queries/integration touchpoints) and related
enrollment technologies and data exchanges.
Technical familiarity with SQL/XML and web concepts (HTML/CSS) useful
for configuration, troubleshooting, and data transformations in Slate.
Special Conditions
Evening/weekend work may be necessary during peak admission cycles;
occasional travel for systemwide/user-community engagements.
A background check (including a criminal records check) must be completed
satisfactorily before any candidate can be offered a position with the CSU.
Failure to satisfactorily complete the background check may affect the
application status of applicants or continued employment of current CSU
employees who apply for the position.
The person holding this position is considered a ‘Campus Security Authority
(CSA)' to report crimes for the federally mandated Clery Act and is required
to comply with the requirements set forth in CSU Executive Order 1107 revised
March 24, 2017 as a condition of employment.
The person holding this position is considered a ‘mandated reporter' under the
California Child Abuse and Neglect Reporting Act and is required to comply
with the requirements set forth in CSU Executive Order 1083 Revised July 21,
2017 as a condition of employment.
Please note: California State University, Channel Islands (CSUCI) is not
currently sponsoring staff or management positions for H-1B employment visas.
Applicants must be authorized to work for any employer in the United States.
Education Code 89521 Requirements: Applicants will be required to disclose
whether they have received a final administrative decision or final judicial
decision determining that they have committed sexual harassment within the
last 7 years only after a determination is made that they meet the minimum
qualifications for the position, and before an offer of employment is
extended. Applicants who reach the final stages of the application process
must also sign a release form that authorizes the release of information by
the applicant's current and/or former employers to the CSU concerning any
substantiated allegations of misconduct.
Hiring Salary: $7,284 per month
