Service Manager (2nd Line/Operations in Standard Support) (CH11554)

Job title Service Manager (2nd Line/Operations in Standard Support)

Department Digital, Data & Technology Group

Salary Starting from £37,099, rising to £44,263

Grade Grade 7

Contract Type Full Time, Open Ended

Placed on Friday 22 March 2024

Closing date Sunday 07 April 2024

Interview date Tuesday 16 April 2024

Reference CH11554

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Are you a skilled Team Leader with a background in IT and/or Audio Visual support and service delivery?

We have an exciting opportunity to lead a team focused on 2nd line IT and Audio Visual support for staff and students, enabling the team to make a significant contribution to the ongoing development of an exceptional service, and to provide support within a changing business, research and technical environment.

You will be part of a wider team of 20+ 1st and 2nd line service analysts supporting the administrative, teaching and research activities of the University. A typical day may see you helping administrative staff with office tasks, setting up and deploying a variety of devices, providing advice and guidance on software requests, installing software for a practical teaching laboratory class across a wide range of hardware and operating systems. Alongside this you will lead and motivate your teams in both a pastoral capacity as well as providing them with a technical escalation point.

No two days are the same, as every single day brings its own new challenges and opportunities to learn.

This role is offered on a full time (36.5 hours per week) permanent basis.

You will:

You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, in order to support the diverse teaching and research capability. You should be comfortable using and managing Windows, Mac OS, and mobile operating systems. This post leads two small teams dedicated to the first line IT and AV support of staff and students, however you will be expected to work alongside colleagues from other Support teams in support of their areas.

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.