Service Management Officer: Licensing and Contracts
ISS - Service Management & Delivery
Location: Bailrigg, Lancaster, UK
Salary: £30,505 to £36,924 (Full time, indefinite)
Closing Date: Wednesday 23 October 2024
Interview Date: Monday 28 October 2024
Reference: 1197-24
Lancaster University is an established thriving UK university with a world-
class reputation for excellence in research, teaching and engagement.
Lancaster is consistently ranked in the top universities in all three major UK
league tables and continues to build a growing reputation both nationally and
internationally.
Our Lancaster University values believe in respecting each other by being open
and fair and promoting diversity, we build strong communities by working
effectively together in a supportive way and we create positive change by
being ambitious in our learning, expertise and action.
Information Systems Services (ISS) is a dynamic, friendly and supportive
section, who are looking to appoint an enthusiastic and proactive individual
to join the Licensing Service within our Customer, Strategy and Governance
team.
Working with the Licensing, Supplier and Contract Manager, the post-holder
will contribute to:
Major Duties
Establishing and developing relationships with university colleagues and
external suppliers
Contract Management for our resource portfolio, including:
Supplier and University stakeholder liaison,
Negotiation of contracts and KPI monitoring to help improve the provision of digital resources at the University
Supporting the University with its Environmental, Social and Governance commitments
Supporting our system owners with licensing, contractual changes and compliance activities.
Managing Digital Content Systems including
Reviewing platforms to ensure we are compliant with UK Data Protection laws.
Data management to support accuracy of our online systems
Reviewing and drafting end user guidance using simple and succinct language to convey technical information to non-technical users
Day to day support for software queries and access requests via our ‘IT
Service Management software'.
Liaising with stakeholders across the organisation to collate information
and feedback on services offered by ISS.
Qualifications
Relevant IT Qualification or certification in IT Service Management or
related field (Qualifications) Desirable
Professional qualification (such as ITIL, Prince II, Contract Law, Agile,
Procurement) Desirable
Knowledge and Experience
Specialist knowledge of the role holders service area (e.g. Software
management) Desirable
Experience of producing documentation for services which may include note
/ minute taking Desirable
Experience of working with data to create reports and analyse information
Desirable
Experience of providing excellent customer service whilst working in a
technical service environment Essential
Knowledge of legislation and the management of processes as pertains to
role holders service area (e.g. Software contract management, Data
Privacy or Procurement) Desirable
Knowledge and experience of managing suppliers and contracts Essential
Experience of managing and motivating staff Desirable
Skills and Abilities
Able to contribute to group problem solving looking beyond obvious
solutions (Problem Solving) Essential
Works efficiently and diligently to do an excellent job. (Drive for
Results) Essential
Keeps manager informed of progress whilst working independently. Is able
to adapt to changing direction and strategy. (Performance Management /
Dealing with ambiguity) Essential
Provides high quality thinking to ideas development and challenges
standard approaches (Creativity) Essential
Able to recognise good, creative ideas and can adjust to new technology
with minimal direction (Innovation Management) Essential
Able to make a positive contribution to resolving work related conflicts
(Negotiation and Conflict Management) Essential
Able to relate well to a diverse range of individuals and quickly
establish rapport (Interpersonal Skills) Essential
Able to take initiative to help other team members, encouraging and
inspiring respect, and acting as a role model to others. Able to set
positive examples to create a progressive and forward-thinking environment
(Building Team Spirit) Essential
Able to identify what needs to be done to accomplish 6-12 month goals and
can differentiate underlying problems from symptoms (Strategic Thinking)
Essential
Presents a positive and realistic picture of the university to candidates
and can make hiring recommendations (Hiring and Staffing) Essential
Communicates their thoughts in a well organised manner and able to make
effective presentations to small groups (Communication Skills)
Essential
You will be a confident communicator with proven experience of building
relationships with academic colleagues, supplier management and providing
support in an IT environment. An understanding of software within a HE
environment would be beneficial.
This is a full-time, indefinite post with the flexibility to work some of your
time remotely, with the exact proportion of remote working to be determined in
discussion with the line manager and in accordance with university guidelines.
The University strives to be diverse and inclusive, a place where we can all
be ourselves. We welcome applications from people in diversity groups,
particularly encouraging applications from people who identify as Black, Asian
or from a Minority Ethnic background, who are underrepresented in this area of
the University.
We offer family friendly, flexible working arrangements, with forums and
inclusive facilities to support our staff.
We promote equality of opportunity and diversity within the workplace and
welcome applications from all sections of the community.
If interested apply now:https: // www. harveynash.co.uk/job/service-
management-officer-licensing-and-contracts-in-lancaster-lancashire-jid-64368
Further details:
Job Description
Person Specification
Please note: unless specified otherwise in the advert, all advertised roles
are UK based.
Find out what it's like to work at Lancaster University, including information
on our wide range of employee benefits, support networks and our policies and
facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken
to address all inequality in higher education whilst promoting the importance
and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of
their age, religion, gender identity or expression, race, disability or sexual
orientation, and are committed to promoting diversity, and equality of
opportunity.
