Job reference
Q02000
Date posted
21/01/2025
Application closing date
29/01/2025
Location
Exeter (Hybrid)
Salary
The starting salary will be from £42,632 on Grade F
Package
Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable)
Contractual hours
36.5
Basis
Full-time
Job category/type
IT and Digital
Attachments
Digital/ServiceDesigner/JD.pdf
Job description
INTERNAL APPLICANTS ONLY
Digital Transformation
Permanent, Full time (36.5 hours per week)
Hybrid working – This is a hybrid role that offers flexible working between home and our Streatham Campus.
What you'll be doing…
The Service Designer will play a pivotal role in designing and delivering user-centered services by conducting research, creating service blueprints, and collaborating with multidisciplinary teams to prototype and improve services. This role ensures user needs remain central to service delivery while aligning with broader organisational goals and standards.
This role is ideal for someone passionate about improving user experiences and driving innovation through thoughtful service design.
Our Design Chapter…..
We're really looking for…
Apply via our university portal with your CV and cover letter telling us how your skills line up to what we're looking for!
Please note this vacancy is open for INTERNAL APPLICANTS ONLY.
Just some of the benefits that come with this role include:
More about the Digital Team!
At the University of Exeter, we're embarking on an exciting journey of digital transformation that will reshape the way we educate, research, and collaborate. Our commitment to embracing cutting-edge digital technologies and fostering digital skills development is at the heart of our mission. We are dedicated to working with partners who share our values to enhance our education, research, and partnerships while meeting the evolving needs of our students and colleagues across our campuses.
We work in an agile way and have organised the team into chapters (groups of people with the same skill sets) and squads (made up of people from the chapters who can work autonomously and to their own goals). We want to test and champion new working models in our squads that push the boundaries of inclusivity, location, and flexibility. Our users will be at the heart of everything we do and we'll develop new ways to deliver value, make things easier and generate new income along the way.
Our new team of visionaries is tasked with supporting the University of Exeter 2030 strategy, focusing on:
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.