Job title Service Analyst (2nd Line)
Department Digital, Data & Technology Group
Salary Starting from £25,138, rising to £28,759
Grade Grade 5
Contract Type Full Time, Open Ended
Placed on Wednesday 24 April 2024
Closing date Sunday 12 May 2024
Interview date To be confirmed
Reference CH11629
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This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in a 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.
About the role
You will work with the team to provide an outstanding IT service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT infrastructure in our world-leading research and teaching focussed university.
As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:
This role is offered on a full time (36.5 hours per week) permanent basis.
About you
You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:
For informal discussions about the role please contact Sherilyn Elmes on [email protected] or Adrian Hooper [email protected]
What we can offer you:
Find out more about our benefits.
We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
Further details:Appendix
Terms of Employment
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.