Job title Service Analyst (1st Line Standard Support)
Department Digital, Data & Technology Group
Salary Starting from £25,138, rising to £28,759 pro rata per annum
Grade Grade 5
Contract Type Part Time, Open Ended
Placed on Friday 22 March 2024
Closing date Sunday 07 April 2024
Interview date To be confirmed
Reference CH11558
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About the roleWorking in Standard Support 1st Line/Service Desk Team:
This team provides initial triage of all tickets/support requests received by DDaT Service Desk.
This team provides 1st line support for all standard use of equipment, software and services supported by DDaT and this may be done:
Manage booking, issue and return of DDaT loan equipment.
Assist with deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
This role is offered on a part time (14.6 hours per week) job share, permanent basis.
About youFor informal discussions about the role please contact Sherilyn Elmes on [email protected] or Tim Jones on [email protected]
What we can offer you:Find out more about our benefits.
We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
Further details:Appendix
Terms of Employment
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.