Job title Senior Service Analyst (Standard Support - 2nd Line)
Department Digital, Data & Technology Group
Salary Starting from £30,505, rising to £36,924
Grade Grade 6
Contract Type Full Time, Open Ended
Placed on Monday 07 October 2024
Closing date Monday 28 October 2024
Interview date Friday 08 November 2024
Reference CH12017
Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)
Apply Online Share
About the roleYou will be part of a team responsible for the provision of 2nd line support for all equipment, software and services supported by DDaT.
This team is responsible for the effective response to, investigation of and resolution of all support requests; for the provision of 2nd line field support for all IT & Audio-Visual equipment and services supported by DDaT.
You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University. The post-holder will act as the point of escalation for incidents and changes and will provide technical leadership and expertise in their area.
You may be part of the team responsible for ensuring the smooth operation of the IT Delivery & Operations Service Desk ‘counter' (and associated booking and loan services for staff and students); and for the initial triage of support requests received.
This role includes line management responsibilities and will require the post- holder to lead a small team of Service Analysts with responsibility for deploying them in an effective manner as priorities change.
Assisting in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer-base and staff within the Digital Data and Technology Department.
An ideal candidate in this role would have the following:
Find out more about our benefits.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
Further details:Appendix
Terms and Conditions of Employment
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.